Courtney McGee
Pearl,MS
Summary
Highly-skilled phlebotomist with [Number] years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Phlebotomist
Merit Health Rankin
11.2022 - Current
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Used personal protective equipment correctly to protect coworkers and patients.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Verified patients' identification for proper sample collection.
Customer Service Manager
Ollies Bargain Outlet
02.2020 - 03.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Pelahatchie Attendance Center
Pelahatchie, MS05.2017
Skills
- Infection Control
- Data Entry
- Venipuncture
- Patient Confidentiality
- Paperwork Processing
- Patient Care
- Quality Assurance
- Customer Service
- Cash Register Operation
- Cash Handling
- Customer Assistance
Certification
- Licensed Phlebotomist - 05/26/22-05/26/24
Timeline
Phlebotomist
Merit Health Rankin
11.2022 - Current
Customer Service Manager
Ollies Bargain Outlet
02.2020 - 03.2021
High School Diploma -
Pelahatchie Attendance Center
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