Courtney Merchant
New Carlisle ,OH
Summary
Housekeeper with a robust background in maintaining high cleanliness standards and enhancing team productivity in healthcare and hospitality settings. Over 6 years of experience in customer engagement and process improvement, with proven skills in team leadership and strategic planning. Adept at fostering a supportive environment, ensuring guest satisfaction, and continuously improving service quality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CNA
Trinity Community of Fairborn
Fairborn, OH
04.2024 - Current
- Provided compassionate care to residents, ensuring comfort and well-being.
- Assisted with daily living activities, promoting independence among residents.
- Monitored vital signs and reported changes in health status to nursing staff.
- Maintained cleanliness and safety of resident rooms and common areas.
- Documented patient interactions accurately, enhancing communication among care providers.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Server
Waffle House
Xenia, Ohio
05.2022 - 2024
- Serve customers efficiently, enhancing satisfaction and repeat visits.
- Handle multiple tables, ensuring prompt service and accuracy.
- Collaborate with kitchen staff to deliver orders swiftly.
- Resolve customer issues, improving dining experiences.
- Maintain cleanliness, contributing to a welcoming environment.
- Deliver exceptional customer service, manage orders efficiently, and maintain a clean dining area. Collaborate with kitchen staff to ensure timely food delivery.
Housekeeper
Vienna spring health campus
Dayton, Ohio
01.2021 - 01.2024
- Maintained cleanliness of 100+ rooms daily, ensuring high guest satisfaction and repeat visits.
- Implemented efficient cleaning schedules, reducing turnaround time by 12% and enhancing team productivity.
- Trained new staff in best practices, fostering a collaborative environment and improving service quality.
- Identified and reported maintenance issues promptly, minimizing downtime and enhancing guest experience.
- Maintained immaculate cleanliness standards in healthcare facility. Implemented efficient cleaning protocols, ensuring patient safety and comfort.
Call Center Representative
Victoria secret
Dayton, Ohio
03.2020 - 05.2021
- Managed high-volume calls efficiently, maintaining accurate customer records. Implemented streamlined processes, reducing average call handling time significantly.
- Provided empathetic support to customers, addressing concerns and offering tailored solutions. Collaborated with team members to ensure consistent service quality.
- Exceeded performance targets consistently, contributing to improved customer retention. Identified upselling opportunities, driving revenue growth for the company.
Front End Manager
Kroger
Dayton
02.2018 - 03.2020
- Led front-end team, improved customer service, and enhanced checkout efficiency.
- Managed staff schedules, reducing wait times and increasing customer satisfaction.
- Implemented training programs, boosting team productivity and morale.
- Resolved customer issues promptly, fostering a positive shopping experience.
- Analyzed sales data, contributing to strategic decisions and store profitability.
Education
Diploma - undefined
Liberty high school
Dayton, Ohio06.2023
Skills
- Assisted teams in achieving project goals through effective collaboration Supported team members in completing tasks on schedule Contributed to a positive team environment by fostering open communication
- Cultivated customer engagement strategies to enhance brand loyalty
- Spearheaded initiatives to enhance operational efficiency and streamline processes
- Facilitated conflict resolution processes to enhance team collaboration
- Executed comprehensive strategic planning initiatives to align organizational goals
- Assisted in developing training materials for new employees Supported team members in understanding training objectives Collaborated with colleagues to enhance training programs
- Executed comprehensive data analysis to derive actionable insights
Certification
CPR certificate
CNA certificate
Timeline
CNA
Trinity Community of Fairborn
04.2024 - Current
Server
Waffle House
05.2022 - 2024
Housekeeper
Vienna spring health campus
01.2021 - 01.2024
Call Center Representative
Victoria secret
03.2020 - 05.2021
Front End Manager
Kroger
02.2018 - 03.2020
Diploma - undefined
Liberty high school