Courtney Merker
Warwick,RI
Summary
Radiology-focused healthcare professional with experience in MRI clinical support, program coordination, and administrative operations. Skilled in patient and member support, accurate recordkeeping, and cross-functional collaboration within healthcare and nonprofit settings. Known for clear communication, strong organization, and a customer service–driven approach.
Overview
9
9
years of professional experience
Work History
Membership Engagement Specialist
Radiology Business Management Association
10.2025 - Current
- Process membership applications and renewals in iMIS, ensuring accurate and up-to-date records.
- Maintain membership data by updating contact information, managing rosters, and tracking communication issues.
- Support member inquiries via phone and email, providing timely and professional customer service.
- Coordinate membership communications including welcome messages, renewal reminders, and profile updates.
- Assist with membership renewal outreach through targeted follow-up lists and communications.
- Generate membership reports and dashboards using pre-built CRM queries.
- Collaborate with internal teams on special membership initiatives and projects, including campaigns and events.
Senior Manager of Mission Delivery MRI
Multiple Sclerosis Association of America
04.2025 - 09.2025
- Promoted to from Manager to Senior Manager.
- Oversee day-to-day operations of MRI co-pay assistance program.
- Supervise staff member.
- Manage client communications via email and phone, ensuring timely response.
- Review and process invoices to assist clients with the cost of their MRIs.
Manager of Mission Delivery MRI
Multiple Sclerosis Association of America
03.2022 - 04.2025
- Processed client applications for enrollment, determined eligibility, and maintained accurate records in Salesforce.
- Negotiated imaging center contracts and identified strategic partnerships.
- Produced reports to track program performance.
- General administrative duties.
MRI Tech Aide
Shields MRI
08.2019 - 02.2022
- Assisted MRI technologists in prepping and positioning patients.
- Maintained and operated MRI equipment.
- Collected medical history from patient to determine purpose of visit.
- Communicated procedures to patients and addressed concerns.
Key Account Manager
Amphenol Aerosapce
05.2018 - 08.2019
- Managed key accounts and processed orders into the database.
- Ensured pricing accuracy and delivery timelines.
- Collaborated across departments to resolve issues impacting client satisfaction.
Medical Office Assistant
Bassett Healthcare Network
07.2017 - 05.2018
- Scheduled appointments, verified insurance, and updated medical record.
- Coordinated referrals and communicated with providers and nurses.
- Responded to patient inquiries via phone with professionalism.
Intake Coordinator -Outpatient Psychiatry
Bassett Healthcare Network
01.2017 - 07.2017
- Conducted comprehensive intake interviews, gathering psychiatric history, and medical background.
- Verified patient demographics, insurance coverage, and completed documentation for admission.
- Scheduled psychiatric evaluations and coordinated follow-up care with providers.
Education
Bachelor of Science - Psychology
Eastern Connecticut State University
Willimantic, CT05.2016
Skills
- Interpersonal Skills
- Administration
- Salesforce
- Patient Assessment
- Program Management
- Microsoft Office
- Organizational Skills
- Direct Patient Care
- Medical Terminology
- MS office
- Customer service
- HIPAA compliance
- Record maintenance
Publications
Patient-Centric Approaches to Managing and Tracking Multiple Sclerosis Disease Progression, International Journal of MS Care, 2024-06-01
Timeline
Membership Engagement Specialist
Radiology Business Management Association
10.2025 - Current
Senior Manager of Mission Delivery MRI
Multiple Sclerosis Association of America
04.2025 - 09.2025
Manager of Mission Delivery MRI
Multiple Sclerosis Association of America
03.2022 - 04.2025
MRI Tech Aide
Shields MRI
08.2019 - 02.2022
Key Account Manager
Amphenol Aerosapce
05.2018 - 08.2019
Medical Office Assistant
Bassett Healthcare Network
07.2017 - 05.2018
Intake Coordinator -Outpatient Psychiatry
Bassett Healthcare Network
01.2017 - 07.2017
Bachelor of Science - Psychology
Eastern Connecticut State University