Courtney Merricle
Wapakoneta
Summary
Experienced with inventory management, team leadership, and customer engagement. Utilizes strategic planning to improve store efficiency and enhance shopping experiences. Track record of delivering consistent results through effective communication and operational expertise.
Overview
16
16
years of professional experience
Work History
Store Manager of Operations
JOANN Fabrics and Crafts
02.2022 - 04.2024
- Built strategic plans and provided the necessary tools for the team to achieve KPIs (key performance indicator), this was used to evaluate the effectiveness of the company's strategy and operations, this helped to track progress towards specific goals.
- unloaded freight from the truck and sorted it according to the company procedures.
- Coached team members and delivered candid feedback on expectations and performance.
- Implemented corrective actions for substandard employee performance.
- Created staff teams and delegated work tasks to increase productivity.
- Arranged complex staff schedules to meet business needs.
- Prepared and submitted daily reports.
- Established and maintained positive and professional employee relationships.
Supervisor
Classic Delight
04.2018 - 02.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Established and maintained positive and professional employee relationships.
- Participated in leadership meetings to develop new policies and procedures.
- Oversaw shift operations to create quality products that met company standards.
Front End Customer Service Manager
Walmart
09.2014 - 04.2018
- Developed emergency procedures for the front end department, ensuring employees were well-prepared to handle unexpected situations as they arise.
- Assisted in the hiring, training, and onboarding of new front-end staff members to ensure a high level of customer service was maintained.
- Managed cash registers, ensuring accurate transactions while minimizing wait times for customers.
- Fostered positive relationships between front-end staff members through open communication channels and team-building events.
- Conducted regular performance evaluations of front-end staff, providing constructive feedback for improvement and growth opportunities.
- Implemented cross-training initiatives among front-end staff members so that each employee could be proficient in multiple roles as needed.
- Collaborated with store management to develop strategies for optimizing customer service experience and increasing sales performance.
Cook
Bellanottas Pizza
05.2008 - 09.2014
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
High School Diploma -
Shawnee High School
Lima, OH05-2011
Skills
- Computer skills
- Performance appraisals
- Health and safety
- Employee training
- Recruitment and hiring
- Employee scheduling
- Merchandise planning
Timeline
Store Manager of Operations
JOANN Fabrics and Crafts
02.2022 - 04.2024
Supervisor
Classic Delight
04.2018 - 02.2022
Front End Customer Service Manager
Walmart
09.2014 - 04.2018
Cook
Bellanottas Pizza
05.2008 - 09.2014
High School Diploma -
Shawnee High School
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