Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Merrill

Fairmont,WV

Summary

Results-driven customer service representative with expertise in patient scheduling, HIPAA compliance, and medical terminology. Proven ability to enhance service delivery and support both patients and colleagues.

Dedicated professional with extensive experience in customer service and patient care. Proficient in HIPAA compliance and patient scheduling, delivering quality service and enhancing operational efficiency.

Further qualifications, work history, and details can be provided upon request.

Overview

2027
2027
years of professional experience

Work History

Medical Assistant and Front Desk Coordinator

Fairmont Nuerology Clinic
Fairmont, WV
  • Assisted in patient intake processes, ensuring accurate data entry and documentation.
  • Supported physicians during examinations, maintaining patient comfort and safety.
  • Managed appointment scheduling and follow-ups, enhancing clinic efficiency.

Patient Care Technician

Fresenius Medical Care
  • Assisted in monitoring patient vitals and reporting changes to nursing staff.
  • Provided direct patient care, including hygiene and mobility support.
  • Maintained cleanliness and organization of treatment areas and equipment.
  • Educated patients on treatment procedures and self-care techniques.

Customer Service Representative

WV Department of Motor Vehicles
Fairmont
02.2015 - 03.2026
  • Resolved customer inquiries and issues regarding vehicle registration and licensing processes.
  • Assisted in processing applications for various DMV services, ensuring compliance with state regulations.
  • Implemented improvements to service delivery, enhancing customer satisfaction and reducing wait times.
  • Trained new staff on operational procedures and customer service best practices, fostering team collaboration.

Education

High School Diploma -

East Fairmont High School
Fairmont, WV
06-1996

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge

Timeline

Customer Service Representative

WV Department of Motor Vehicles
02.2015 - 03.2026

Medical Assistant and Front Desk Coordinator

Fairmont Nuerology Clinic

Patient Care Technician

Fresenius Medical Care

High School Diploma -

East Fairmont High School

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