Summary

Overview

Work History

Education

Skills

Timeline

Courtney Messer

Marysville

Summary

Seasoned hospitality professional ready to provide a genuine and caring experience to all guests while creating personal connections through a positive and approachable manner.
Brings valuable experience in handling high-volume environments, training staff, and optimizing service delivery.
Known for fostering collaborative efforts and adapting to dynamic needs while showcasing expertise in service and customer engagement.

Overview

21

21

years of professional experience

Work History

Lead Barista

HomeRun Espresso

12.2021 - Current

Delivered fast, friendly and memorable customer service in a high transaction, fast paced environment.
Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
Developed many relationships resulting in a consistent customer base.
Maintained accurate inventory counts to meet customer demands and sustain operations.
Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.

Barista Shift Lead

Diedrich Espresso

01.2019 - 11.2021

Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
Memorized ingredients and recipes for wide variety specialty drinks.
Generated a weekly report on employee performance, sales,inventory, and stand needs.
Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
Responsible for all product ordering and inventory.

Barista

Espresso Americano

09.2012 - 06.2017

Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Made and served brand-specific café beverages with focus on speed, quality and consistency.

House Manager

Myself

01.2004 - 09.2012

Managed command center for family of four energetic and active individuals.
Volunteered at school supporting fundraising activities, school store, and in class activities.
Washington State GOlden Acorn Award for Volunteer of the Year winner 2009.
Actively participated in school PTA organization.
Assistant cheer coach, mentoring young girls and organizing events.
Anticipated the needs of my own children while guiding them thru their childhood years.

Education

High School Diploma -

Cascade High School

Everett, WA

06-1996

Skills

Skilled multi-tasker, able to prioritize work in a fast paced, demanding environment
Health code compliance
Clear communication skills, able to adapt quickly to a particular audience and adjust my communication style to the situation at hand

Takes customer service to a personal level by establishing quick, positive working relationships with guests and fellow employees
Makes personal connections with guests to anticipate their needs for a comfortable and positive experience

Timeline

Lead Barista

HomeRun Espresso

12.2021 - Current

Barista Shift Lead

Diedrich Espresso

01.2019 - 11.2021

Barista

Espresso Americano

09.2012 - 06.2017

House Manager

Myself

01.2004 - 09.2012

High School Diploma -

Cascade High School