Courtney Metcalf
Fort Worth,Texas
Summary
Enthusiastic and willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Server
Darden Restaurants, Olive Garden
06.2022 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Fulfillment Associate
Target
08.2020 - 05.2022
- Selected and filled orders from stock to fulfill customer requirements.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
Cashier
Walmart
05.2020 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Server
IHOP
07.2019 - 05.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Haltom High School
Haltom City, TX06.2019
Skills
- Written Communication
- Social Perceptiveness
- Multitasking
- Time Management
- Self Motivation
- Organizational Skills
- Collaboration
Timeline
Server
Darden Restaurants, Olive Garden
06.2022 - 05.2023
Fulfillment Associate
Target
08.2020 - 05.2022
Cashier
Walmart
05.2020 - 06.2020
Server
IHOP
07.2019 - 05.2020
High School Diploma -
Haltom High School
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