Courtney Michalko
Elmira,NY
Summary
Dynamic Clinical Education Coordinator with a strong background in managing training sessions and student assessments. Expertise in curriculum implementation and regulatory compliance, dedicated to enhancing clinical education through collaboration and strategic planning.
Overview
9
9
years of professional experience
Work History
Clinical Education Coordinator
Lake Erie College of Osteopathic Medicine
Elmira, New York
11.2025 - Current
- Coordinated scheduling for student training sessions to ensure timely and effective educational delivery.
- Coordinated the scheduling of educational activities for clinicians.
- Assisted in managing student assessments and evaluations.
- Monitored student progress and resolved issues to support successful training outcomes.
- Collaborate with faculty to implement curriculum updates.
- Discussed curriculum changes with department staff and principals to facilitate action plans.
- Assessed existing programs and proposed enhancements.
- Assisted in developing curricula for new programs or courses related to healthcare practices.
- Analyzed data from surveys and assessments to identify areas where improvement was needed.
- Revised policies, procedures, and job descriptions according to changes in laws or regulations.
- Facilitate communication between various departments within the organization regarding clinical education initiatives.
- Monitored progress of clinicians throughout their training period.
- Maintained close contact with clinicians to encourage professional development opportunities.
- Served as a mentor and resource person for new employees entering the organization's clinical environment.
- Review documents such as medical records or treatment plans for accuracy prior to submission.
- Collaborated with other departments to ensure compliance with regulatory requirements in relation to clinical education.
- Developed a systematic approach to maintain accurate records of employee certifications and educational history.
- Organize orientation sessions for new medical students.
- Prepared and maintained personnel reports and records for officials and agencies.
Outpatient Administrative Assistant
Arnot Ogden Medical Center
Elmira, New York
12.2022 - 10.2025
- Coordinated scheduling for medical staff and managed patient appointments using EPIC, enhancing patient flow and operational efficiency.
- Addressed patient inquiries and resolved appointment issues, improving patient satisfaction and access to care.
- Utilized electronic health record systems to update patient information accurately.
- Prepared and organized patient records for efficient retrieval and filing.
- Collaborated with healthcare providers to streamline communication and enhance service delivery.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Navigated customer questions to proper department personnel to enhance service response.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Proofread content for typo-free emails and documentation.
- Managed database systems containing customer contact information.
- Developed and maintained filing systems for confidential documents and records.
Shift Supervisor
Rite Aid
Elmira, New York
08.2022 - 05.2023
- Supervised daily operations and staff performance during scheduled shifts.
- Trained new employees on store policies and customer service practices.
- Managed inventory levels and organized stock for effective sales support.
- Ensured compliance with safety standards and store regulations consistently.
- Assisted customers with inquiries and resolved complaints efficiently.
- Coordinated shift schedules to optimize workforce coverage and efficiency.
- Conducted regular audits to maintain product quality and store presentation.
- Facilitated team meetings to promote communication and enhance collaboration.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assisted upper management with daily operations to meet standards of service and quality.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Conducted weekly inventory of supplies, equipment, and food items.
- Guided customers in selecting products based on their needs.
- Maintained accurate records of daily transactions and deposits.
- Collaborated with team members to improve performance and implement training updates.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Identified areas of improvement within the department and implemented necessary changes.
- Reviewed employee timesheets for accuracy prior to submitting them for payroll processing.
- Monitored security and enforced loss prevention strategies during shift.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Trained new employees on company policies and procedures.
- Educated customers about offerings, promotions and pricing to boost sales.
- Utilized POS systems efficiently for order processing and inventory management.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Balanced registers daily to maintain financial integrity of operations.
- Delegated work to staff, setting priorities and goals.
Teller
Empower Federal Credit Union
Elmira, New York
08.2017 - 08.2019
- Processed member transactions accurately and efficiently at Empower Federal Credit Union.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained cash drawer balance and ensured compliance with security procedures.
- Assisted members with account inquiries and provided information on services.
- Educated members about credit union products and services to enhance member experience.
- Delivered exceptional service to customers in person or over telephone.
- Handled customer complaints professionally, resolving issues to maintain satisfaction.
- Built and maintained client relationships through quality, personalized interactions.
- Explained account information to customers in detail.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Followed up on requests from customers in a timely manner.
- Identified fraudulent activity or suspicious behavior; immediately reported it to management.
- Conducted routine audits of cash and checks to ensure accuracy and integrity.
- Collaborated with team members to streamline operations and improve service delivery.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Cross-sold additional bank products when applicable to meet customer needs.
- Processed wire transfers for customers both domestically and internationally.
- Identified transaction errors when debits and credits did not balance.
- Resolved problems or discrepancies concerning customers' accounts.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Reported any operational issues or system problems that occurred during shift promptly.
- Directed specific questions to appropriate branch personnel.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
Education
High School Diploma -
Notre Dame High School
Elmira, NY06-2010
Skills
- Curriculum development
- Student assessment
- Educational program evaluation
- Regulatory compliance
- Accreditation standards
- Clinical site coordination
- Training coordination
- Data analysis
- Performance improvement
- Testing procedures
- Learning management systems
- Student engagement
- Student support
- Student relations
- Interprofessional collaboration
- Cross-department collaboration
- Team leadership
- Effective mentoring
- Problem solving
- Time management
- Communication skills
- Microsoft Office
Timeline
Clinical Education Coordinator
Lake Erie College of Osteopathic Medicine
11.2025 - Current
Outpatient Administrative Assistant
Arnot Ogden Medical Center
12.2022 - 10.2025
Shift Supervisor
Rite Aid
08.2022 - 05.2023
Teller
Empower Federal Credit Union
08.2017 - 08.2019
High School Diploma -
Notre Dame High School