Knowledgeable and dedicated customer service professional with extensive experience in real estate and property management industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
Courtney Miller
Dallas,TX
Summary
Overview
7
years of professional experience
Work History
New American Funding
Sr. Real Estate Mortgage Consultant
06.2021 - Current
Job overview
- Produced $6.6 million in loan volume first 12 months of originating.
- Networked personal leads for $1 million in loan volume through referral partnerships.
- Oversaw 60+ leads monthly, converting 20% of prospects into pre-approvals, and established book of business.
- Using conventional and government loan programs negotiated on behalf of client for favorable rate and terms to see loan to completion.
Hughes Management
Property Manager
06.2018 - 06.2021
Job overview
- Winston Place Managed 80-unit Low Income Housing Tax Credit property and maintained 97% occupancy while keeping tenant satisfaction at 90%
- Created new collections process to decrease delinquency rate from 25% to 10%
- Directed all vendor services for building repairs, plumbing, and security systems
- Lead 90-day renovation project on time and under budget to satisfy investors
- Audited property reports, such as occupancy/vacancy, delinquency, and rent roll
Winston Place
Property Manager
07.2018 - 06.2021
Job overview
- Hudson Place Oversaw Single, Community with 35 homes created after natural disaster to bring more affordable housing to city.
- Partnered with US Department of Housing and Urban Development to facilitate hot food drive for community.
- Executed 100% occupancy with 0% delinquency throughout tenure.
- Trained and developed maintenance and landscaping teams for upkeep of property Strengthened tenant relations through quarterly in person meetings and events to address resident problems.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Communicated effectively with owners, residents, and on-site associates.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Louisville Municipal School District
Kindergarten Teacher Assistant
07.2016 - 06.2018
Job overview
- Utilized assessments to accelerate learning concepts, improve performance, and build confidence to 2 groups of 25 learners who needed extra support.
- Curated system for executing day to day plans resulting in transformed behavior instead of misconduct.
- Tutored students below grade level in math and advanced them to classroom level.
Education
The University of Southern Mississippi
Bachelor of Science from Business Administration in Management
University Overview
Skills
- Onesite, Encompass, Bankerview - CRM
- Contract and Lease Negotiations
- Leasing and Sales
- Tenant and Eviction
- Auditing/Compliance
- Microsoft Office/Excel/PowerPoint/Suite
- Multi-tasking
- Closing Sales
Timeline
Sr. Real Estate Mortgage Consultant
New American Funding
06.2021 - Current
Property Manager
Winston Place
07.2018 - 06.2021
Property Manager
Hughes Management
06.2018 - 06.2021
Kindergarten Teacher Assistant
Louisville Municipal School District
07.2016 - 06.2018
The University of Southern Mississippi
Bachelor of Science from Business Administration in Management
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