COURTNEY MIRELES FOUNTAIN
Atmore
Summary
Proactive professional with over 8 years of experience and a proven knowledge of customer driven management, entrepreneurial leadership and long-range planning. Aiming to leverage my abilities to successfully fill the position role at your company
Overview
9
9
years of professional experience
Work History
Teacher's Assistant
Escambia County School Board
Atmore, AL
10.2024 - Current
- Assisted teachers in developing and implementing lesson plans to enhance student learning.
- Supported classroom management by reinforcing behavioral expectations and fostering a positive learning environment.
- Collaborated with educators to adapt instructional materials for diverse learner needs, ensuring accessibility for all students.
- Monitored student progress, providing feedback and assistance to improve academic performance and engagement.
- Assisted students with special needs in achieving educational goals. Supported teachers in developing individualized education plans.
Call Center Representative
Sleep Number
05.2023 - 12.2023
- Assisted with explaining procedures for product ordering parts, answering questions and providing additional information.
- Resolved escalations of complex issues.
- Successfully handled high call volume, averaging 100+ calls per day, while maintaining excellent customer satisfaction.
- Demonstrated strong problem-solving skills by resolving complex customer inquiries and complaints in a timely manner.
Manager
Race Trac
01.2023 - 12.2023
- Set employee schedules and made adjustments to get shifts covered.
- Documented absences and tardiness of assigned team members.
- Recruited prospective employees and assisted with interviewing process.
- Created staff teams and delegated work tasks to increase productivity.
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
- Taught newly hired team members and shift managers business policies and procedures.
- Promoted customer satisfaction by addressing complaints and issuing refunds.
Dispatcher
Rayne Police Department
Rayne, LA
02.2020 - 03.2021
- Relayed information and messages to and from emergency sites, updated and retrieved information from teletype networks and computerized data systems on wanted persons, stolen property, vehicle registration and stolen vehicles.
- Recorded details of calls, dispatches and messages.
- Questioned callers to determine locations and nature of problems to determine type of response needed.
- Received incoming telephone and alarm system notifications regarding emergency and non-emergency police and re service, emergency ambulance service and information.
- Determined response requirements and relative priorities of situations and dispatched units.
Cashier
Walmart
01.2017 - 02.2020
- Greeted and informed customers of products, fostering positive store experiences.
- Built and maintained positive working relationships with co-workers.
- Maintained inventory and store visual presentation to meet customer needs.
- Provided efficient and courteous service to customers.
- Resolved and de-escalated issues to address customer concerns.
- Processed cash, check, and credit cards for customer purchases.
- Arranged and replenished displays and ensured proper appearance.
Substitute Teacher
Lafayette School
02.2019 - 06.2019
- Applied principles of learning theory and teaching methodology, drawing from instructional materials available in school.
- Demonstrated familiarity with multiple subject areas, developing competency across curriculum.
- Followed existing lesson plans to provide consistent instruction to assigned students.
- Completed summary of work completed to update regular classroom teacher.
- Maintained discipline and classroom control, fostering a positive learning environment.
- Graded students' assignments and exams.
- Followed lesson plans designed by staff teachers.
- Counseled students with adjustment or academic problems.
Education
Associate in General Studies -
South Louisiana Community College
Skills
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Verbal and Written Communication
- Coaching and Mentoring
- Customer Experience Management
- Problem-Solving Techniques
LANGUAGES
English
Timeline
Teacher's Assistant
Escambia County School Board
10.2024 - Current
Call Center Representative
Sleep Number
05.2023 - 12.2023
Manager
Race Trac
01.2023 - 12.2023
Dispatcher
Rayne Police Department
02.2020 - 03.2021
Substitute Teacher
Lafayette School
02.2019 - 06.2019
Cashier
Walmart
01.2017 - 02.2020
Associate in General Studies -
South Louisiana Community College