Courtney Mitchell
El Paso,TX
Summary
Driven Pharmacy Technician with 9 years of experience and success in working within fast-paced retail, long term care, and some hospital pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walmart
04.2018 - 06.2020
- I do many duties through out the day. I run the drop off, pick up, and drive thru windows. Operate and maintain a cash register. I filed and filled prescriptions.
- I answered phones, fax, and communicate with Doctor's and Pharmacist on a daily basis
- Communicated with insurance companies resolving billing issues promoting seamless coverage for customers.
- Ensured accurate dosage calculations and proper labeling of medications, improving overall patient safety.
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Provided exceptional customer service, addressing concerns and answering questions about medications and treatment plans.
- Managed medication inventory levels effectively, conducting periodic audits to ensure accuracy and prevent shortages or wastage.
- Developed strong relationships with patients through compassionate approach to care delivery, resulting in increased satisfaction scores.
- Collaborated with pharmacists to identify potential drug interactions, minimizing adverse effects for patients.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Stocked, ordered, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Customer Serivce Representative
Southern Magazine Promotions
12.2017 - 04.2018
- Answer phones and help customer with any problem
- Call out all over the U.S
- To sell rent to own houses.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Pharmacy Technician
Wal mart
02.2016 - 08.2017
- I did many duties throughout the day; drop off window, input, fax, and communicate with Doctor's and Pharmacist on a daily basis.
- Fill prescriptions, order, communicate with customers, and manage a cash register
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Ordered and maintained inventory
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Processed Prior Authorizations.
- Set up and modified patient profiles to include current medications and insurance details, and many other tasks.
- Coordinated verification and filling of more than 700 daily prescriptions in high-volume retail pharmacy environment.
Pharmacy Technician LTC, Clerk
Moon's Pharmacy
09.2013 - 02.2015
- .Customer Service, Answer Phones, Maintain and operated a Register, ran the pickup, drive thru, and drop off Prescriptions, Fill and manage inventory in Script Pro Robot, Inventory, ordering, filing prescriptions, counting medications, use rx30 operating RX system to input prescriptions, ordering through Smith and Bloodworth system. I filed prescriptions daily.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Prepared packaged medications for LTC facilities and as well delivered them.
Pharmacy Technician
Cientro San Vincente Clinic
07.2010 - 09.2013
- Answer phones, input RX's, fill, and count medications. Fill and maintain Script pro Robot, drop off and pick up windows, file E-RX's hard copies, ERX's, communicating with DR's and Nursing staff, inventory, ordering, Return to stock, customer service.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Pharmacy Technician
West Texas Detention Facility
11.2008 - 07.2010
- Pill Pass to different dorms, Pill window, Give insulin shots to detainees, 5 day glucose checks, 5 day blood pressure checks, maintain detainees medical records, transcribed all Dr. Orders, maintained inventory and ordering
- Keep up to date MARS for each Detainee, Helped with in take and out processing of detainee
- Kept up to date Dr orders in Detainee's Medical charts
- Maintained a med cart
- Pulled expired medications, and destroyed them by following proper procedures
Pharmacy Technician Internship
William Beaumont Army Medical Center
05.2008 - 05.2008
- Verified prescriptions and drug labels, documents and packages.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Prepared IV's and TPNs using aseptic technique
- Did duties in inpatient, outpatient, and special-order departments
- assisted with pick up/ drop off windows
- pulled expired medications
Education
Pharmacy Technician -
Career Centers of Texas At El Paso (Kaplan College)
01.2008
GED -
Sunset High School
El Paso, TX05.1999
Skills
- Telephone
- Pharmacy Technician Duties
- Billing
- Customer Service
- Drug Inventory Management
- Problem-solving skills
- HIPAA
- Aseptic Techniques
- Processing payments
- Workflow Optimization
- Attention to Detail
- Cash Register Operations
- Prescription Filling and Labeling
- Certified Pharmacy Technician (CPhT)
- Inventory Management
- Registered Pharmacy Technician in the state of Texas and New Mexico
Certification
- National Pharmacy Technician Certification (PTCB)
- Certified Pharmacy Technician (CPhT)
Timeline
Pharmacy Technician
Walmart
04.2018 - 06.2020
Customer Serivce Representative
Southern Magazine Promotions
12.2017 - 04.2018
Pharmacy Technician
Wal mart
02.2016 - 08.2017
Pharmacy Technician LTC, Clerk
Moon's Pharmacy
09.2013 - 02.2015
Pharmacy Technician
Cientro San Vincente Clinic
07.2010 - 09.2013
Pharmacy Technician
West Texas Detention Facility
11.2008 - 07.2010
Pharmacy Technician Internship
William Beaumont Army Medical Center
05.2008 - 05.2008
Pharmacy Technician -
Career Centers of Texas At El Paso (Kaplan College)
GED -
Sunset High School
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