Courtney Mitchell
Bartow,FL
Summary
Assistant Manager at Racetrac with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team leadership and money handling, I foster a positive work environment while effectively managing inventory and resolving conflicts. Committed to driving repeat business through exceptional service and strong staff development.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Racetrac
Lakeland, FL
08.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
Bartow Senior High School
Bartow, FL05.2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Task delegation
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Recruiting and interviewing
Timeline
Assistant Manager
Racetrac
08.2021 - Current
High School Diploma -
Bartow Senior High School