COURTNEY MITCHEM
BOONE
Summary
Offering excellent interpersonal skills and strong ability to learn quickly in banking environment. Brings readiness to acquire essential banking procedures and financial transaction handling, contributing to seamless customer experience. Ready to use and develop communication and problem-solving abilities as the Deposit Operations Associate.
Developed exceptional customer service and cash handling skills in financial environment. Demonstrated ability to manage transactions accurately and efficiently while maintaining positive client interactions. Seeking to transition into new field where these skills can drive customer satisfaction and operational excellence.
Overview
2
2
years of professional experience
Work History
CSR BANK TELLER
PEOPLES BANK
09.2022 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided customer records, account statements and copies of checks.
- Placed orders for customer checks and verified starting numbers.
- Assisted customers with compromised debit cards and issued new credentials.
- Sold and cross-sold bank products to new and existing customers.
- Answered constant flow of customer calls with minimal wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Cashier Helper
Petco
09.2022 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
- Taking care of animals
- Assisted in restocking shelves when required, contributing to the overall store organization and availability of products for purchase.
- Processed various payment methods securely, including credit cards, debit cards, and checks.
- Met customer needs through polite, friendly and attentive service.
Education
High School Diploma -
Marshalltown High School
Marshalltown05-2011
Skills
- Customer focus
- Complaint handling
- Customer service
- Critical thinking
- Active listening
- Microsoft outlook
- Computer proficiency
- Documentation
- Payment processing
- Office equipment proficiency
- Data entry
- Product knowledge
- Staff training
- Microsoft Excel
- Microsoft Office Suite
WOW AWARD
I WAS PRESENTED A WOW AWARD IN MAY OF 2024 FOR PROVIDING OUTSTANDING PEOPLES BANK EMPLOYEE.
Timeline
CSR BANK TELLER
PEOPLES BANK
09.2022 - Current
Cashier Helper
Petco
09.2022 - Current
High School Diploma -
Marshalltown High School
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