Courtney Mohagen
Elbow Lake,MN
Overview
2
2
years of professional experience
Work History
EAP Service Specialist
WCMCA
Elbow Lake , MN
10.2022 - Current
- Participated in team meetings regularly in order to share ideas or provide updates on progress towards goals.
- Answered inbound calls, chats and emails to facilitate customer service.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Maintained client confidence by keeping information confidential.
- Verified entries made in the database against original paper documents to ensure accuracy.
- Reviewed completed work for accuracy before submitting it to supervisor for review.
- Scanned documents into the company's database system using optical character recognition software.
- Entered large volumes of data quickly with a high degree of accuracy.
- Utilized various software applications to enter, update, verify, and retrieve data efficiently.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Scanned and stored files and records electronically to reduce paper files and secure data.
Education
High School Diploma -
West Central Area Secondary
Barrett, MN05-2011
Timeline
EAP Service Specialist
WCMCA
10.2022 - Current
High School Diploma -
West Central Area Secondary