Courtney Mohagen

WCMCA

Elbow Lake , MN

10.2022 - Current

Participated in team meetings regularly in order to share ideas or provide updates on progress towards goals.
Answered inbound calls, chats and emails to facilitate customer service.
Used approved scripts to de-escalate angry customers during telephone interactions.
Maintained client confidence by keeping information confidential.
Verified entries made in the database against original paper documents to ensure accuracy.
Reviewed completed work for accuracy before submitting it to supervisor for review.
Scanned documents into the company's database system using optical character recognition software.
Entered large volumes of data quickly with a high degree of accuracy.
Utilized various software applications to enter, update, verify, and retrieve data efficiently.
Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
Adhered to strict data confidentiality policies to prevent information leakage.
Scanned and stored files and records electronically to reduce paper files and secure data.