Jordyn Infield
Norman,OK
Summary
Adaptable EAP Specialist with a strong focus on customer satisfaction and proactive problem-solving. Known for promoting superior experiences and improving team dynamics, ready to leverage expertise for impactful results.
Overview
5
5
years of professional experience
Work History
EAP Specialist-EAP/CPM
Archon Resources
12.2025 - Current
- Responded to customer requests, offering excellent support, resources and recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer needs for services, and resource information.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Carhop Server
Sonic Drive In
07.2024 - 12.2025
- Memorized orders and maintained 100% accuracy in high-traffic times.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Answered guest questions and promoted special products.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Customer Service Representative
Minick Materials
01.2024 - 04.2024
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Housekeeper
Victoria Falls Skilled Nursing
04.2022 - 03.2023
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Account Manager
ADT Security
01.2021 - 03.2022
- Contributed to event marketing, sales and brand promotion.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Stayed current on company offerings and industry trends.
- Achieved or exceeded company-defined sales quotas.
- Negotiated prices, terms of sales and service agreements.
Education
Cosmetology License - Cosmetology
Eric Fisher Academy
Wichita12-2023
High School Diploma -
The Learning Cafe
Wichita, KS05-2023
Skills
- Troubleshooting techniques
- Knowledge sharing
- Customer relations
- Continuous improvement
- Team performance improvement
- Quality assurance
Timeline
EAP Specialist-EAP/CPM
Archon Resources
12.2025 - Current
Carhop Server
Sonic Drive In
07.2024 - 12.2025
Customer Service Representative
Minick Materials
01.2024 - 04.2024
Housekeeper
Victoria Falls Skilled Nursing
04.2022 - 03.2023
Account Manager
ADT Security
01.2021 - 03.2022
Cosmetology License - Cosmetology
Eric Fisher Academy
High School Diploma -
The Learning Cafe