Courtney Montanio
Riverbank,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Patient Services Representative
Sutter Gould Medical
Modesto, CA
12.2024 - Current
- Checked in patients for appointments and coordinated x-ray procedures. Assisted with walk-in lab services and managed walk-in x-ray requests. Scheduled appointments for cast room services and facilitated walk-in visits for casting needs.
- Optimized scheduling processes by scrubbing schedules 1-2 weeks in advance.
- Executed insurance verifications to confirm acceptance and contractual agreements with SGMF.
- Executed completion of CPN referrals and managed in-basket communications.
- Facilitated and directed team huddles to enhance communication and collaboration.
- Executed office supply orders through Lawson web requisition system.
Surgery Authorizations and Surgery Scheduler
Central California Bariatric Surgery
Modesto, California
09.2021 - 12.2024
- Reviewed Excel sheet to identify patients requiring authorization requests.
- Coordinated scheduling of pre-operative and post-operative appointments for surgical patients.
- Facilitated resolution of scheduling conflicts to ensure seamless patient services.
- Secured pre-authorizations and pre-certifications prior to scheduled surgeries.
- Directed planning, scheduling, and coordination of outpatient procedures to enhance operational efficiency.
- Managed incoming telephone calls to provide office information and address inquiries.
- Validated insurance coverage and secured pre-authorizations for patient services.
- Updated patient records to ensure accuracy of upcoming surgeries and medical histories.
- Contacted insurance companies to revise request dates and negotiate extensions.
- Managed incoming patient calls to address inquiries regarding insurance and service requests.
- Facilitated submission of surgery authorization requests to secure approval for bariatric surgery.
Assistant Manager
Standiford Place
03.2019 - 05.2020
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reconciling receipts through ARIBA.
- A/R monthly reports.
- Tours of the complex.
- Enter and process monthly rent checks.
Hostess
Cool Hand Luke's Steakhouse
10.2019 - 03.2020
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Informed servers of newly seated parties for speedy service.
- Answered customer questions about hours, seating and menu information.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Shift Leader
Planet Fitness
03.2018 - 03.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
General Studies
Modesto Junior College
Modesto, CAHigh School Diploma -
James C. Enochs High School
Modesto, CASkills
- Task Prioritization
- Multi-Line Telephone Systems
- Strong Organizational Skills
- Judgment and Decision Making
- Multitasking and Time Management
- Reception Duties
- Microsoft Office
- Data Entry
- Clear Communication
- Customer Service
- Fast Learner
- Epic
- Pre-Authorization Management
- CPT Coding
- Updating Charts
- Insurance Verification
- Schedule Coordination
- Schedule Outpatient/Inpatient Procedures
- ICD-10 Coding
Timeline
Patient Services Representative
Sutter Gould Medical
12.2024 - Current
Surgery Authorizations and Surgery Scheduler
Central California Bariatric Surgery
09.2021 - 12.2024
Hostess
Cool Hand Luke's Steakhouse
10.2019 - 03.2020
Assistant Manager
Standiford Place
03.2019 - 05.2020
Shift Leader
Planet Fitness
03.2018 - 03.2019
General Studies
Modesto Junior College
High School Diploma -
James C. Enochs High School