COURTNEY MOORE
Raleigh,NC
Summary
Dedicated professional with perseverance, exceptional communication, goal-driven work ethic and relationship building skills to achieve maximum occupancy and minimal delinquency. Experienced with lease-up, mid-rise, high-rise, and garden style luxury communities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Community Manager
Greystar Property Management
04.2021 - Current
- Maintain knowledge on lease and renewal rates to advocate for appropriate changes.
- Evaluate property conditions and recommended improvements.
- Collect rental payments from residents and kept meticulous records of delinquent accounts.
- Inspect units before and after resident moves to determine charges and readiness for new tenants.
- Increased office organization by updating filing systems and managing confidential information carefully.
- Oversaw 6 person team with effective morale-building strategies, training and motivational coaching on established practices, standards and requirements.
- Worked with maintenance staff to complete timely repairs and enhancements.
Assistant Property Manager
Grubb Properties LLC
01.2020 - 03.2021
- Tour apartments to prospects and investors and answer questions regarding community and company standards.
- Minimized vacancy periods by collaborating with marketing team to strategize improvements to marketing initiatives during Covid-19 pandemic.
- Monitored progress of construction and development team's projects and notified appropriate individuals of project updates, delays and schedule changes.
- Boosted pre-leased and occupancy numbers by leveraging market knowledge and effective lead management strategies.
- Train and motivate leasing staff during bi-weekly team building activities.
- Successfully leased community to 90% 4 months ahead of schedule while increasing rates above market.
Assistant Community Manager
Lincoln Property Company
08.2018 - 11.2019
- Collect rent payments from residents and keep meticulous records of delinquent accounts
- Created and implemented marketing plans to drive leasing from local businesses through delivering collateral, emails, and phone calls
- Tour community with prospects and provide wealth of information in regards to its key benefits of leasing
- Exceed monthly delinquency and leasing goals
- Held high approval rating and percentage through Kingsley surveys
- Kept meticulous records of all correspondence between management and residents
- Work with maintenance staff to complete timely repairs, enhancements, and move-out inspections
- Inspect buildings, vacant units and common areas regularly to identify repairs needing immediate attention
- Train and motivate leasing staff during daily meetings
- Respond to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
Leasing Professional
Greystar Property Management
10.2016 - 08.2018
- Experienced with Yardi, One-site, Entrata, and various lead management applications
- Toured apartments to prospects and answered questions regarding community
- Performed background checks on all apartment applicants
- Marketed property to local businesses through collateral, emails and phone calls
- Processed payments and security deposit refunds
- Developed and rolled out new policies during lease-up
- Worked directly with property managers, property owners and regional managers to achieve stabilization of new lease-up ahead of schedule
- Ensured common areas were kept clean, neat and free of debris
Operational Sales Lead
Marriott
11.2010 - 04.2017
- Increased clients by carefully training all staff to be accountable and motivated through hands on training
- Accurately identified and resolved customer complaints in professional manner
- Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations
- Cross- trained employees in all areas to ensure ability to meet customers needs and expectations
- Arranged and coordinated sales calls with prospective clients to generate over $425,000 in business for hotel per year.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile clients to maintain relationships and increase return customer base.
Education
Master Of Criminal Justice - Criminology
Arizona State University
Tempe, AZ2023
Skills
- Yardi & One-site proficiency
- Excellent teamwork
- Leadership
- Property Inspection
- Strong organizational skills
- Exceeds leasing goals
- Excellent communicator
- Overcoming Objections
- Property Management
- Lease-Up
- Resident Issue Resolution
- Business Development
Certification
- NAA Lease Review & Training, Triangle Apartment Association - 2023
- Legal Issues , Greater Charlotte Apartment Association - 2022
Timeline
Assistant Community Manager
Greystar Property Management
04.2021 - Current
Assistant Property Manager
Grubb Properties LLC
01.2020 - 03.2021
Assistant Community Manager
Lincoln Property Company
08.2018 - 11.2019
Leasing Professional
Greystar Property Management
10.2016 - 08.2018
Operational Sales Lead
Marriott
11.2010 - 04.2017
Master Of Criminal Justice - Criminology
Arizona State University
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