Courtney Moore
Decatur,IL
Summary
Former Customer Service Rep with a strong work ethic and reliable. I'm a service-focused individual with excellent problem solving skills. I enjoy helping people and do so with a passion.
Overview
15
15
years of professional experience
Work History
Support Associate
Heritage Behavioral Health Center
10.2024 - Current
- Build rapport with high risk clients
- Ability to handle uncertain situations
- Assist and direct clients to services needed based off where the client is in their recovery process
- Assist clients with services provided at the shelter
- Navigate through health records and document any changes
- Answer incoming calls and schedule appointments when needed
- Reduce response times for client issues through effective prioritization and task management.
- Balance multiple tasks simultaneously, maintaining focus on delivering optimal outcomes for each client interaction.
- Create, prepared, and delivered reports to various departments.
- Review documents for accuracy and completion.
Sales Associate
Von Maur
11.2019 - 02.2020
- Used register to ring up customer purchases, process payments and receipts
- Built relationships with customers to encourage repeat business
- Managed returns, exchanges and refunds in accordance with store policy
- Clarified and resolved customers issues
- Bag, box and gift wrap merchandise
- Maintain knowledge of current promotions, exchange guidelines, payment polices and security practices
- Answered incoming telephone calls to provide information about products, services and promotions
- Assist costumers by finding needed merchandise and checking inventory for items at other locations
- Stock and organize merchandise
- Assist with markdowns and stock for opening of the store
Telephone Interviewer
Luce Research
08.2018 - 09.2019
- Made outbound phone calls to collect information from participants
- Built participants confidence by actively listening to concerns and giving appropriate feedback
- Accurately recorded information from participants into the computer system
- Maintained confidentiality when addressing sensitive information
- Utilized effective speaking skills to ask questions of survey participants and prompted adequate responses over telephone
- Recorded information given from participants verbatim into computer system
- Documented records of call information.
Customer Service Representative
Evicore Healthcare
08.2018 - 10.2018
- Received inbound and outbound calls from members in timely manner
- Scheduled members for procedures and educated members about procedures
- Reached out to doctor offices and facilities to schedule members and make commendations if needed
- Delivered fast, friendly and knowledgeable service for routine questions
- Connected members with designated individuals or departments when needed
- Reached out to members for reminder appointments and follow-ups
- Found facilities where the member wanted to have the procedure and felt comfortable
- Built the members confidence by actively listening to concerns and giving appropriate feedback
- Followed HIPAA regulations
- Connected members with hospitals and doctors that were covered under the members policy.
Certified Nursing Assistant
Lincolnshire Place
02.2016 - 08.2016
- Collected information daily about conditions and treatment plans
- Answered residents call lights urgently
- Responded to all residents concerns or issues and addressed them promptly
- Checked vital signs and weight
- Examined residents for bruises, blood, sores, ect
- Provided residents personal hygiene by assisting with showers, bedpans, shaves, urinals, ect
- Assisted with transportation
- Served meals and assisted with feeding
- Charted all residents vital signs, behavior, progress, showers, and intake and output
- Kept families informed with residents health and behavior
- Assisted with activities such as puzzles, painting and going outside
- Changed linens and cleaned laundry
- Made sure all residents were comfortable and felt safe
- Followed HIPAA regulations
- Kept everything clean and sanitized
- Collected and delivered specimens to the lab
Packaging Operator/Document Clerk
Akorn Pharmaceuticals
02.2012 - 07.2015
- Operated machines that packaged product
- Inspected and removed defective product
- Sorted, weighed and inspected products
- Removed finished packaged items from machine and unpacked rejected product
- Counted and recorded finished/ rejected product
- Validated and verified data on batch records by checking for errors and corrected as needed
- Communicated with QA and supervisors on status of batch records and met deadlines
- Filed documents
- Figured exposure time for light and temperature on products from manufactured to packaged
- Completed documentation on a room inspection check monthly and cleaned room
- Followed FDA Regulations
- Assisted co-workers
- Trained new operators on procedures and packaging
Cashier
Dairy Queen
05.2010 - 02.2012
- Ran cash register in drive-thru and lobby area
- Clarified and resolved customers issues
- Informed customers of upcoming deals and new blizzards
- Provided friendly, professional and engaging service
- Routinely cleaned work area, dishes and tables throughout shift
- Bagged, boxed and wrapped merchandise for customers
- Collected payments in cash, credit cards, debit cards and checks
- Issued Receipts, Refunds or change due to customers
- Assisted co-workers when needed
- Trained new cashiers on procedures and customer service
- Traveled to different store locations when needed
- Cleaned store for closing time and got store ready for opening
Education
GED -
Richland Community College
Decatur, IL2010
Skills
- Adaptable
- Dependable
- Strong Communication
- Deadline-driven
- High attention to detail
- Organized
- Problem solving capability
Timeline
Support Associate
Heritage Behavioral Health Center
10.2024 - Current
Sales Associate
Von Maur
11.2019 - 02.2020
Telephone Interviewer
Luce Research
08.2018 - 09.2019
Customer Service Representative
Evicore Healthcare
08.2018 - 10.2018
Certified Nursing Assistant
Lincolnshire Place
02.2016 - 08.2016
Packaging Operator/Document Clerk
Akorn Pharmaceuticals
02.2012 - 07.2015
Cashier
Dairy Queen
05.2010 - 02.2012
GED -
Richland Community College
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