Courtney Murphy
Laguna Niguel,CA
Summary
Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Looking for a Retail Sales Manager position within a mall environment where dynamic customer service skills will be valued.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Janie And Jack
06.2022 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Sales Lead
Lucky Brand
11.2021 - 06.2022
- Submitted reports to senior management to aid in business decision-making and planning.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed relationships with clothing vendors and freight operators.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Provided strong service to customers, increasing customer loyalty.
- Studied target markets and developed merchandising strategies meeting group needs.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
Sales Lead
Janie And Jack
06.2021 - 11.2021
- Organized store merchandise racks and displays to promote and maintain visually appealing environments..
- Submitted reports to senior management to aid in business decision-making and planning.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Assistant Store Manager
Cotton On Kids
11.2020 - 04.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Key Holder
Cotton On Kids
07.2020 - 11.2020
- Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
- Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
- Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Pet Sitter/ Dog Walker
Courtney Cares 4 Pets (My Own Start Up)
10.2017 - 07.2020
- Coordinated animal training to teach commands, improve behaviors and housebreak personal pets
- Supported newborn animals with heat, safety and clean bedding to promote optimal growth and health
- Organized full-service care for regular customers, including picking up and dropping off animals and client locations
- Administered medications or wellness protocols including parasite preventative, vitamins and supplements, and treatments for acute conditions
- Skillfully helped treat animal skin, eyes and other parts with ointments and other medications
- Kept animal coats clean and healthy with regular washing, grooming and trimming
- Exercised animals regularly with walks and rigorous play activities
- Mixed and administered special food formulas to individual animals based on unique dietary needs
- Followed all pet care instructions, including dietary needs and medication regimens
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases
- Managed and ensured pet safety and wellness in owners' absence
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets
- Communicated effectively with clients by phone and text to determine appropriate pickup times
- Collected animal waste produced on walks and discarded in trash or approved receptacles
- Cared for sick or injured animals by seeking out veterinary care and notifying owners
- Maintained clean and organized boarding areas to promote animal wellbeing
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided
- Delivered consistent customer service to pet owners, effectively increasing repeat business by 90%
Store Manager
Justice, Just For Girls
02.2014 - 09.2017
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
- Rotated merchandise and displays to feature new products and promotions
- Created work schedules according to sales volume and number of employees
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Oversaw, trained and encouraged 20+ Sales Associates, promoting culture of efficiency and performance
- Instructed staff on appropriately handling difficult and complicated sales and unhappy customers by implementing customer service training and encouraging them to always lead with a positive attitude
- Directed construction of product displays on monthly basis, following corporate planograms, promotions and seasonal trends
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Generated repeat business by delivering exceptional customer service and positive engagement
- Assumed positions of associate and assistant manager before promotion to store manager
- Completed series of training sessions to advance from Assistant Manager to Store Manager
- Increased profits by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis
Assistant Manager
Justice, Just For Girls
01.2012 - 01.2014
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Coached team on effective upselling and cross-selling methods
- Monitored employee performance and developed improvement plans
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Submitted reports to senior management to aid in business decision-making and planning
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Trained team members in successful strategies to meet operational and sales targets
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Trained team of 10-12 associates to deliver outstanding customer service, boosting customer satisfaction ratings
Lead Sales Associate
Justice, Just For Girls
12.2010 - 12.2011
- Provided excellent customer service to cultivate loyalty and satisfaction
- Listened to customer needs and desires to identify and recommend optimal products
- Stocked merchandise each day, clearly labeling items, arranging according to size or color and preparing attractive displays
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
- Kept Sales floor and backroom areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement
- Answered questions about store policies and concerns to support positive customer experiences
- Increased sales by offering advice on purchases and promoting additional products
- Issued receipts and processed refunds, credits, or exchanges
- Received shipments and signed off on packages, documenting all incoming items in POS system
-
Sales Associate
Justice, Just For Girls
11.2009 - 11.2010
- Maintained organized, presentable merchandise to drive continuous sales
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Supported efficient and timely replenishment of sales floor merchandise
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Drove sales of clothing and accessories by applying proactive nature, knowledge of customer preferences and active listening skills
- Helped average of 30 customers per day by responding to inquiries and locating products
Education
Associate of Arts - Sociology
Saddleback College
Mission Viejo, CA05.2024
High School Diploma -
Dana Hills High School
Dana Point, CA06.2008
Skills
- Team leadership
- Developing brand messaging
- Inventory control
- Retail sales
- Customer service-oriented
- Cash register familiarity
- Skilled problem solver
- Strong work ethic
- Consistently meets sales goals
- Detail-oriented
Accomplishments
- Promoted to Key Holder after a few months of employment after being hired on as a seasonal employee.
Certification
Obtained Professional Pet sitting Certification from Pet Sitter International
Timeline
Assistant Store Manager
Janie And Jack
06.2022 - Current
Sales Lead
Lucky Brand
11.2021 - 06.2022
Sales Lead
Janie And Jack
06.2021 - 11.2021
Assistant Store Manager
Cotton On Kids
11.2020 - 04.2021
Key Holder
Cotton On Kids
07.2020 - 11.2020
Pet Sitter/ Dog Walker
Courtney Cares 4 Pets (My Own Start Up)
10.2017 - 07.2020
Store Manager
Justice, Just For Girls
02.2014 - 09.2017
Assistant Manager
Justice, Just For Girls
01.2012 - 01.2014
Lead Sales Associate
Justice, Just For Girls
12.2010 - 12.2011
Sales Associate
Justice, Just For Girls
11.2009 - 11.2010
Associate of Arts - Sociology
Saddleback College
High School Diploma -
Dana Hills High School
Obtained Professional Pet sitting Certification from Pet Sitter International
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