Courtney Nash
Madison
Summary
Dedicated professional with extensive experience in service supervision and education. Known for exceptional emotional intelligence and strong relationship-building skills. Aiming to leverage expertise in team development and guest relations to enhance operational efficiency and customer loyalty.
Overview
6
6
years of professional experience
Work History
Service Supervisor, Office Administrator
Flix Brewhouse
Madison, WI
07.2023 - Current
- Supervised daily operations to ensure exceptional guest service and satisfaction.
- Assisted with training and development of team members on site and as a new store opener in El Paso, Texas.
- Trained and mentored team members on service standards and best practices.
- Resolved guest complaints swiftly, maintaining positive guest experiences.
- Collaborated with management on strategic initiatives to boost operations and manage labor costs.
- Established strong relationships with guests, ensuring their needs were met and promoting long-term loyalty.
- Assisted in onboarding new team members, providing training on procedures and expectations.
- Contributed to a positive work environment by fostering strong working relationships among team members.
3rd Grade Elementary Teacher
Sun Prairie Area School District
Sun Prairie, WI
07.2022 - 06.2024
- Developed engaging lesson plans that aligned with state standards and individual learning needs.
- Implemented differentiated instruction strategies to accommodate diverse learning styles within the classroom.
- Fostered a positive classroom environment through effective behavior management techniques and encouragement of student participation.
- Assessed student progress regularly, providing constructive feedback to promote academic growth and self-confidence.
- Collaborated with parents and guardians to support student development and address any academic or behavioral concerns.
3rd Grade Elementary Teacher
Sauk Prairie School District
Prairie Du Sac, WI
07.2020 - 06.2022
- Integrated technology into lessons to enhance interactive learning experiences and improve student engagement.
- Organized a field trip with local businesses to promote school spirit and strengthen relationships between community and the school district.
- Implemented differentiated instruction techniques to accommodate diverse learning styles and needs within the classroom.
- Participated in ongoing professional development opportunities to stay current with educational trends and best practices in teaching methods.
Education
Bachelor of Science - Elementary Education
Marquette University
Milwaukee, WI05.2020
Skills
- Excellent personal service experience
- Emotional intelligence
- Scheduling expertise
- Multitasking and organization
- Problem-solving
- Adaptability and flexibility
- Relationship building
- Data collection
- Team development
- Team collaboration
- Active listening
Timeline
Service Supervisor, Office Administrator
Flix Brewhouse
07.2023 - Current
3rd Grade Elementary Teacher
Sun Prairie Area School District
07.2022 - 06.2024
3rd Grade Elementary Teacher
Sauk Prairie School District
07.2020 - 06.2022
Bachelor of Science - Elementary Education
Marquette University