Dante Lister
Richmond Hill,NY
Summary
Results-oriented Service Supervisor effectively supervises employees and manage day-to-day activities in the workplace. Outstanding delegation, prioritization, scheduling, payroll, and budgeting proficiency. Adept at providing prompt and accurate information to customer queries. With years of experience in providing exceptional customer service and driving sales growth.
Overview
15
15
years of professional experience
Work History
Healthcare Service Supervisor
CINTAS, Professional Uniform and Facility Services
Yonkers, New York
2024.08 - Current
- Addressed areas that needed improvement and observed team's performance.
- Recruited, interviewed, hired, evaluated, promoted, disciplined and terminated employees as needed.
- Supervised team of employees and delegated duties and responsibilities to each member. (Average annual revenue of $5.5M)
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
- Held regular conference meetings across multiple departments to discuss current financial performance, lost business, new business and other KPI’S.
Route Service Sales Representative
CINTAS, Professional Uniform and Facility Services
Yonkers, NY
2022.06 - 2024.10
- Operate 26ft box truck with air brakes daily.
- Managed inventory levels of products on assigned routes to ensure adequate stock is available for customers' needs.
- Provided training and support for new route service representatives as needed.
- Tracked order fulfillment from beginning to end to ensure accuracy and timeliness of deliveries.
- Developed and maintained relationships with existing customers to ensure customer satisfaction.
- Conducted on-site visits to assess customer needs, build relationships, and identify opportunities for additional sales.
- Resolved customer complaints in a timely manner and communicated resolutions back to the customer.
- Maintained accurate records of all customer orders and deliveries.
- Provided customers with product knowledge, pricing information, delivery schedules.
- Demonstrated excellent communication skills when interacting with customers both in person and over the phone.
- Participated in weekly team meetings to discuss performance metrics and areas of improvement.
- Organized paperwork associated with each stop made during routes such as invoices, bills of lading.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Planned and organized routes within territory to maximize efficiency and time.
Linen Room Attendant
HHC Metropolitan Hospital
New York, NY
2020.11 - 2022.04
- Managed scrub access and dispensing equipment
- Distribution of lab coats
- Acted as lead person in the absence of linen manager.
- Organized incoming shipments of linen for distribution to various departments.
- Distributed linen to designated areas in accordance with established procedures.
- Maintained accurate inventory of linen stock and supplies.
Breakfast/Banquet Chef
Doubletree By Hilton Hotel
King Of Prussia, PA
2016.08 - 2020.09
- Preparing a variety of foods for the breakfast buffet and special events
- Responsible for ordering supplies and ingredients
- Food safety and hygiene
- Coordinating safety trainings
- Gathering daily customer feedback.
Supervisor/Grill Cook
Parkhurst Dining Inc
Gwynedd Valley, PA
2014.01 - 2016.08
- Maintain knowledge of menus, ingredients, and preparation methods
- Greet customers and assist them with their orders
- Responsible for ordering supplies and ingredients
- Responsible for making sure staff follows safety guidelines
- Inventory control
- Daily customer rounding and feedback.
Bus Driver
Atlantic Express Transportation
Philadelphia, PA
2009.10 - 2014.01
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Provided courteous customer service while answering questions regarding routes and schedules.
- Greeted customers in a friendly manner when boarding the bus.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
Education
High School Diploma -
Indian River High School
06.2006
DOT CERTIFIED
Commercial Driver Training
Skills
- Excellent communication skills
- Cash Handling Experience
- Route Planning Expertise
- Commercial Driving Experience
- Safe Vehicle Operation
- Contract negotiation
- Client Relations
- Sales Goals
- Account Retention
- Issue Resolution
- Upselling strategies
- Management experience
- Task delegation
- Workforce planning
- Excellent personal service experience
- Supervisory role experience
- Complaint handling
Timeline
Healthcare Service Supervisor
CINTAS, Professional Uniform and Facility Services
2024.08 - Current
Route Service Sales Representative
CINTAS, Professional Uniform and Facility Services
2022.06 - 2024.10
Linen Room Attendant
HHC Metropolitan Hospital
2020.11 - 2022.04
Breakfast/Banquet Chef
Doubletree By Hilton Hotel
2016.08 - 2020.09
Supervisor/Grill Cook
Parkhurst Dining Inc
2014.01 - 2016.08
Bus Driver
Atlantic Express Transportation
2009.10 - 2014.01
High School Diploma -
Indian River High School
DOT CERTIFIED
Commercial Driver Training