Courtney Nicholson
Eldridge,IA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Can work effectively unsupervised, and willing to learn new ways to make the job more efficient. Always willing to learn new skills to help the company grow.
Overview
11
11
years of professional experience
Work History
Referral Coordinator
Pain Centers Of Iowa
Davenport, IA
02.2016 - Current
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Performed data entry related to referrals into electronic health record systems.
- Reviewed data obtained from referring physicians for completeness and accuracy.
- Performed additional office duties, handling patient service inquiries and receiving payments.
- Developed relationships with doctors offices within the healthcare system to facilitate effective referrals.
- Explained policies, procedures and services to patients.
Receptionist
Genesis Healthcare System
Bettendorf, IA
03.2013 - 02.2016
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed payments and updated accounts to reflect balance changes.
Education
Associate of Applied Science - Medical Office Management
Kaplan University
Davenport, IA12-2013
Skills
- Multi-Line Phone Proficiency
- Medical Terminology
- Insurance Verification
- Decision-Making
- Critical Thinking
- Attention to Detail
- Microsoft Word,Excel and Outlook
References
References available upon request.
Timeline
Referral Coordinator
Pain Centers Of Iowa
02.2016 - Current
Receptionist
Genesis Healthcare System
03.2013 - 02.2016
Associate of Applied Science - Medical Office Management
Kaplan University
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