Courtney N. Virgil
Starkville
Summary
Achieved timely project completions through effective management of remote teams. Drove improvements in team collaboration, resulting in increased productivity. Cultivated a culture of accountability and excellence in virtual project execution.
Coordinated and completed significant remote projects ahead of schedule, ensuring alignment with strategic objectives.
Analyzed and improved remote workflows, achieving greater efficiency and significant cost reductions.
Coordinated efforts of distributed teams across various time zones, facilitating project completion through enhanced collaboration.
Diagnosed and rectified operational issues independently, facilitating continuous remote work efficiency.
Facilitated strong client relationships by addressing issues promptly and maintaining open lines of communication.
Streamlined project oversight and communication by effectively leveraging newly acquired remote tools.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Agero
11.2025 - Current
- Collaborated with cross-functional teams to streamline issue resolution workflows.
- Analyzed customer feedback data to identify trends and recommend improvements.
- Mentored junior representatives to foster skill development and performance enhancement.
- Led initiatives that improved response times and overall service quality across the department.
Customer Service Representative
SpaceX
09.2025 - Current
- Resolved customer inquiries efficiently through phone, email, and chat channels.
- Trained new staff on company policies and customer service best practices.
- Implemented feedback mechanisms to enhance customer satisfaction levels.
- Developed training materials to improve onboarding processes for team members.
Patient Care Assistant
Help at Home
02.2024 - 12.2024
- Assisted patients with daily living activities, enhancing comfort and independence.
- Monitored patient vital signs and reported changes to healthcare team promptly.
- Maintained accurate patient records, ensuring compliance with health regulations.
- Implemented care plans in collaboration with nursing staff to optimize patient outcomes.
Tech Support
Sitel
04.2019 - 03.2020
- Assisted in the creation of user-friendly tech support resources, improving overall user experience and satisfaction.
- Liaised with IT department to ensure reliable tech support for all facility operations.
- Implemented a structured ticketing system for incoming tech support requests, expediting response times and increasing productivity levels within the IT department.
- Served as a liaison between customers and tech support teams when needed.
Assembly operator
Paccar Engine
09.2017 - 08.2019
- Executed assembly tasks within a team environment to ensure efficient production flow.
- Utilized D.C. tools to execute precision tasks effectively.
- Assembled components and fasteners to ensure structural integrity.
- Streamlined operations by executing tasks in triads to enhance efficiency.
- Ensured compliance with all standard operating procedures to maintain operational integrity.
Resident Assistant
The Beehive
12.2015 - 06.2017
- Managed resident bathing and showering activities, implementing safety measures to promote well-being and dignity.
- Implemented coordinated cleaning strategies with residents to maintain a tidy and welcoming environment.
- Coordinated daily lunch service, emphasizing tailored meal options that meet residents' dietary and nutritional standards.
- Performed Lovenox and insulin injections in strict accordance with medical protocols, maintaining high standards of care.
- Oversaw assistance for residents with daily activities, ensuring a safe and comfortable environment.
Care Provider
Home Assistant Care
10.2011 - 12.2015
- Assisted knee surgery, rotator cup on shoulder surgery, and anterior cervical fusion surgery patients
- Assist with exercises to strengthen muscles
- Assist with bed bath/bathing, bed pan, and feeding
- Assist with house work as needed
- Assist with dressing/changing bandage as needed
Cashier
J.R. Get It-N-Go
03.2012 - 02.2014
- Process cash, check and credit/debit card transactions
- Greet and assist customers
- Maintain a clean, friendly environment.
Packaging & Labeling
Aspen Bay Candles
10.2010 - 08.2011
- Cut candle wax and clean candles
- Barcoding, labeling and packaging
- Process shipment
Assembly Line Operator
TYSON
04.2008 - 11.2008
- Assisted in chicken processing
- Operated machinery for food processing
Education
No Degree - Associate Degree of Health Science (pre-nursing)
South College
Knoxville, TNManufacturing Skills Basic Certification -
EAST MISSISSIPPI COMMUNITY COLLEGE
12.2015
Certificate for Nursing Assistant (LTHC) -
MILLSAPS CAREER & TECHNOLOGY CENTER
Starkville, Mississippi04.2014
Diploma -
STARKVILLE HIGH SCHOOL
Starkville, Mississippi05.2005
Licensures Certifications
- Mississippi State Department of Health, Nurse Aide Licensure & Certification, A074553, 2014-07-01, 2016-07-01
- CPR/AED Certified, 2015-10-01, Child CPR/AED, Infant CPR/AED
- 10 Hours OSHA training
Timeline
Customer Service Representative
Agero
11.2025 - Current
Customer Service Representative
SpaceX
09.2025 - Current
Patient Care Assistant
Help at Home
02.2024 - 12.2024
Tech Support
Sitel
04.2019 - 03.2020
Assembly operator
Paccar Engine
09.2017 - 08.2019
Resident Assistant
The Beehive
12.2015 - 06.2017
Cashier
J.R. Get It-N-Go
03.2012 - 02.2014
Care Provider
Home Assistant Care
10.2011 - 12.2015
Packaging & Labeling
Aspen Bay Candles
10.2010 - 08.2011
Assembly Line Operator
TYSON
04.2008 - 11.2008
No Degree - Associate Degree of Health Science (pre-nursing)
South College
Manufacturing Skills Basic Certification -
EAST MISSISSIPPI COMMUNITY COLLEGE
Certificate for Nursing Assistant (LTHC) -
MILLSAPS CAREER & TECHNOLOGY CENTER
Diploma -
STARKVILLE HIGH SCHOOL