Courtney Okuzu
Baltimore,MD
Summary
Detail-oriented and personable professional with experience in customer service, scheduling, and front desk operations. Skilled at greeting clients, managing appointments, handling payments, and maintaining a welcoming environment. Dedicated to supporting both clients and team members to ensure smooth day-to-day operations.
Overview
4
4
years of professional experience
Work History
Cashier/Customer Service Representative
Ross Dress for Less
06.2024 - 08.2025
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to positive team culture, driving motivation and productivity among peers.
Cashier/Retail Sales Associate
HomeGoods, TJX Companies
01.2022 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Science - Cyber Security Intelligence Management
Morgan State University
Baltimore, MD05-2026
Skills
- Communication
- Customer service excellence
- Cash register operation
- Professionalism and courtesy
- Retail employee training
- Teamwork
- Time management
- Reliability and punctuality
- Microsoft Word
- Microsoft Excel
Timeline
Cashier/Customer Service Representative
Ross Dress for Less
06.2024 - 08.2025
Cashier/Retail Sales Associate
HomeGoods, TJX Companies
01.2022 - 06.2022
Bachelor of Science - Cyber Security Intelligence Management
Morgan State University
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