Courtney Oliver
Richmond,CA
Overview
12
12
years of professional experience
Work History
Sales Associate
Stiiizy
10.2024 - Current
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Knowledge of cannabis use, manufacturing, and distribution.
Manager
Nug
08.2022 - 03.2024
- Interacting with customers in a warm and professional way
- Answering people's questions on different strains, ways to consume cannabis, and tools (e.g., pipe, vaporizer)
- Verifying medical marijuana cards or age identification
- Ensuring the floor is stocked and maintaining awareness of the inventory
- Problem Solving issues for customers and employees
- Opening the store with proper opening procedures every day
- Handling of money and cashier drawers as well as atm deposits
Luxury Concierge
FifteenFifty Mission Luxury Concierge
12.2020 - Current
- Company Overview: By way of Robert Half Staffing
- Maintain updated knowledge of assets specific to the company's needs
- Greet guests and confirm reservations
- Provide excellent customer service and attention to detail
- Maintain positive ongoing relationships
- Maintain high ethical standards and professionalism
- Multitask and prioritize as necessary to meet customer needs
- Represent the company with integrity and dedication
- By way of Robert Half Staffing
Sales Associate
24 Hour Fitness
11.2020 - 12.2020
- Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention
Ramp Service Agent
Oakland Airport
09.2019 - 10.2019
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Participated in ongoing training programs to stay current on industry regulations and best practices.
- Safeguarded luggage integrity by handling bags carefully and adhering to weight restrictions during loading procedures.
- Maintained accurate records of ramp activities, providing valuable data for performance analysis and improvement efforts.
- Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Warehouse specialist
Kiva
07.2019
- Basic warehouse duties
- Packaging cannibals products
- Basic math skills to accumulate accuracy
- Preparing, packing, counting, and stacking cannabis like products
Customer Service Representative
TEMPTED
06.2017 - 08.2017
- Company Overview: CONTRACTED WORK Customer Service Representative Autodesk
- Greet customers warmly and ascertain problem or reason for calling
- Use telephones to assist customers in verifying account information
- Cancel or upgrade accounts
- Resolve customer complaints via phone, email, or mail
- Troubleshoot problems for companies accounts
- CONTRACTED WORK Customer Service Representative Autodesk
Customer Service Manager
Event Center
10.2015 - 12.2016
- Range of duties including excellent customer service and cleanliness
- Inventory for incoming and out sourced products
- Handling large amounts of money for nightly drops
- Register
Inventory Associate
Blue Apron
02.2015 - 10.2015
- Effectively manage a team of inventory associates that handle day to day care of products and production
- Handling product weighing up between 50 to 300 pounds (alone or with the assistance of my team.)
- Keeping daily count of product taken and returned
Fry Cook Specialist
Chipotle Bar & Grill
07.2014 - 01.2015
- Provided a friendly quality customer service experience to each Chipotle customer as well as crew members and staff
- Completed hot and cold food preparation assignments accurately and in a timely fashion
- Maintained proper food with integrity such as food handling, safety, and sanitation standard's while preparing food
- Worked in the grill as a fry cook during peak and rush hours; inventory
- Managed customer orders effectively and efficiently in a complex, fast-paced and challenging environment
Lead Administrative Assistant
Massage Envy
03.2013 - 07.2014
- EMPLOYEE OF THE MONTH DECEMBER 2013
- FIRST EMPLOYEE TO REACH 45% IN SALES IN THE HISTORY OF THE COMPANY
- Provided excellent customer service to members and walk in clients
- Perform administrative tasks including answering a switchboard phone line, filing, member folder maintenance, and data entry of client records and service
- Maintain a professional front desk and reception area
- Managed high call volume with tact and professionalism
Lead Merchandiser
Kendal Merchandising Services
08.2012 - 01.2013
- Manage daily inventory, daily receivable accounts, and daily out counts
- Maintain quality requirements through daily grooming of the products
- Maintained a clean cooler and proper water levels for my work area
Education
Associate's Degree -
ITT Technical Institute
Skills
- Loading and unloading
- Shipping and receiving
- Cycle counting
- Storage organization
- Critical thinking
- Decision-making
- Problem-solving
- Warehouse organization
- Inventory tracking
- Safety compliance
- Warehouse safety
- Data entry
- Attention to detail
- Logistics and transportation
- Willing to learn
References
Detailed References
Licensescertificatestraining
Driver's License
Timeline
Sales Associate
Stiiizy
10.2024 - Current
Manager
Nug
08.2022 - 03.2024
Luxury Concierge
FifteenFifty Mission Luxury Concierge
12.2020 - Current
Sales Associate
24 Hour Fitness
11.2020 - 12.2020
Ramp Service Agent
Oakland Airport
09.2019 - 10.2019
Warehouse specialist
Kiva
07.2019
Customer Service Representative
TEMPTED
06.2017 - 08.2017
Customer Service Manager
Event Center
10.2015 - 12.2016
Inventory Associate
Blue Apron
02.2015 - 10.2015
Fry Cook Specialist
Chipotle Bar & Grill
07.2014 - 01.2015
Lead Administrative Assistant
Massage Envy
03.2013 - 07.2014
Lead Merchandiser
Kendal Merchandising Services
08.2012 - 01.2013
Associate's Degree -
ITT Technical Institute
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