Courtney Otuafi
Saratoga Springs,UT
Overview
11
11
years of professional experience
Work History
Regional Sales Director
PW Companies LLC
03.2024 - Current
- Led 18 high-performing sales teams by providing coaching, and problem solving to achieve income and sales targets.
- Exceeded quarterly goals by 22% by closely monitoring team performance and making adjustments to sales strategies as needed.
- Coordinated full sales operations within the entire US corporate store region including budgets, projections, and inventory.
- Increased stores trust and ordering by building strong relationships and addressing their needs and concerns promptly.
- Established clear communication channels between stores and internal teams.
- Performed training for new store owners and managers, ensuring smooth onboarding process.
- Traveled and met with store owners and managers to discuss needs, remerchandised store as needed, and make local community connections.
Account Manager
PW Companies LLC
01.2015 - 03.2024
- Managed relationships with 13 different franchised store owners, 9 of which I have worked with for over 10 years.
- Fostered lasting relationships with store owners through effective communication, resulting in long-term loyalty and expanded store locations.
- Continuously increased store wholesale projections each quarter with a YTD average of 118%
- Delivered exceptional customer service, resulting in increased wholesale revenue.
- Resolved escalated issues daily, preventing potential loss of valuable customers while maintaining positive relationships with my stores.
- Conducted regular account reviews with my US region to identify areas for improvement and ensure continued success.
Customer Service Representative
PW Companies LLC
07.2014 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Retail Store Manager
PW Companies LLC
01.2014 - 07.2014
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Education
Business Management
Utah Valley University
Orem, UTTimeline
Regional Sales Director
PW Companies LLC
03.2024 - Current
Account Manager
PW Companies LLC
01.2015 - 03.2024
Customer Service Representative
PW Companies LLC
07.2014 - 01.2015
Retail Store Manager
PW Companies LLC
01.2014 - 07.2014
Business Management
Utah Valley University