Overview
Work History
Education
Timeline
Generic

Courtney Otuafi

Saratoga Springs,UT

Overview

11
11
years of professional experience

Work History

Regional Sales Director

PW Companies LLC
03.2024 - Current
  • Led 18 high-performing sales teams by providing coaching, and problem solving to achieve income and sales targets.
  • Exceeded quarterly goals by 22% by closely monitoring team performance and making adjustments to sales strategies as needed.
  • Coordinated full sales operations within the entire US corporate store region including budgets, projections, and inventory.
  • Increased stores trust and ordering by building strong relationships and addressing their needs and concerns promptly.
  • Established clear communication channels between stores and internal teams.
  • Performed training for new store owners and managers, ensuring smooth onboarding process.
  • Traveled and met with store owners and managers to discuss needs, remerchandised store as needed, and make local community connections.

Account Manager

PW Companies LLC
01.2015 - 03.2024
  • Managed relationships with 13 different franchised store owners, 9 of which I have worked with for over 10 years.
  • Fostered lasting relationships with store owners through effective communication, resulting in long-term loyalty and expanded store locations.
  • Continuously increased store wholesale projections each quarter with a YTD average of 118%
  • Delivered exceptional customer service, resulting in increased wholesale revenue.
  • Resolved escalated issues daily, preventing potential loss of valuable customers while maintaining positive relationships with my stores.
  • Conducted regular account reviews with my US region to identify areas for improvement and ensure continued success.

Customer Service Representative

PW Companies LLC
07.2014 - 01.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.


Retail Store Manager

PW Companies LLC
01.2014 - 07.2014
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.


Education

Business Management

Utah Valley University
Orem, UT

Timeline

Regional Sales Director

PW Companies LLC
03.2024 - Current

Account Manager

PW Companies LLC
01.2015 - 03.2024

Customer Service Representative

PW Companies LLC
07.2014 - 01.2015

Retail Store Manager

PW Companies LLC
01.2014 - 07.2014

Business Management

Utah Valley University

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Courtney Otuafi