Courtney Ouimet
Lake Oswego
Summary
Dedicated professional with over 20 years of experience in planning events, organizing schedules, and interfacing with both internal and external parties. Expertise lies in streamlining communication, ensuring confidentiality, and utilizing strong computer skills to maintain smooth operations. Excels in verbal and written communication, cultivating positive relationships, and consistently exceeding goals.
Overview
27
27
years of professional experience
Work History
Lead FOH
Tanaka
01.2023 - Current
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
Project Manager
Iron Coaching
11.2018 - Current
- Verified project plan feasibility and facilitated consistent, accurate communication with top executives
- Assessed project parameters and milestones to provide consistent status reports
- Interacted confidently with clients throughout projects, presenting updates, incorporating feedback, and redirecting concerns
Manager
Fills
09.2021 - 10.2022
- Operating properly by enforcing healthy code standards and staying on top of daily checklists
- Managed work of 10+ FOH staff, including monitoring performance and motivating excellence in every interaction
- Delivered consistently positive experiences to guests by directly handling escalated issues and training staff to serve customers' needs
Manager
Specialized Schedulers
09.2009 - 10.2014
- Covered daily business requirements with well-organized schedule and properly delegated assignments
- Organized training for new team members and routine retraining for established employees
- Execute daily/weekly/monthly reports
- Manager: manage productivity, staff of 75
FOH Manager
Clyde Common
09.2009 - 10.2014
- Kept restaurant operating properly by enforcing healthy code standards and staying on top of daily checklists
- Managed work of 25+ FOH staff, including monitoring performance and motivating excellence in every interaction
- Delivered consistently positive experiences to guests by directly handling escalated issues and training staff to serve customers' needs
Catering Sales Manager
Roy's Hawaiian Fusion Restaurant
05.2006 - 08.2009
- Achieved revenue targets by identifying, pursuing, and qualifying high volume of catering inquiries each month
- Oversaw catering operations for events such as weddings, birthday parties, and corporate gatherings
- Managed all back-end processes to smoothly execute catering jobs, including producing proposals and contracts, updating client files, and preparing team instructions
Various Management Positions
Marriott Corporation
09.1997 - 02.2006
- Corporate Sales Manager/ Orange County
- Catering Sales Manager/ Newport Beach Marriott
- Sales Manager/ Costa Mesa Residence Inn Feb
- Front Desk Manager/ Newport Beach Marriott
Education
Bachelor of Science -
Northwood University
Midland, Michigan05.2001
Skills
- Schedule management
- Project tracking
- Team leadership
- Time management
- Verbal and written communication
- Sales techniques
Timeline
Lead FOH
Tanaka
01.2023 - Current
Manager
Fills
09.2021 - 10.2022
Project Manager
Iron Coaching
11.2018 - Current
Manager
Specialized Schedulers
09.2009 - 10.2014
FOH Manager
Clyde Common
09.2009 - 10.2014
Catering Sales Manager
Roy's Hawaiian Fusion Restaurant
05.2006 - 08.2009
Various Management Positions
Marriott Corporation
09.1997 - 02.2006
Bachelor of Science -
Northwood University
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