Courtney Pabon
Port St Lucie,FL
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to multitask effectively. Excellent oral and written communication skills, active listening, and analytical problem-solving abilities. Committed to enhancing customer experiences through service-oriented behaviors, understanding customer desires, and providing customized solutions to build long-lasting loyalty.
Overview
9
9
years of professional experience
Work History
Clerical Coordinator
Cleveland Clinic Diagnostics Center
05.2021 - Current
- Film Library/Medical records
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Fostered collaboration within the team by organizing regular meetings and facilitating open discussions on projects, challenges, and successes.
- Managed office inventory levels by regularly reviewing supplies and placing orders as needed to prevent stockouts or wastage.
- Improved customer satisfaction with timely responses to inquiries and proactive issue resolution.
- Contributed to a positive work environment by maintaining open lines of communication within the team.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Developed and maintained an organized filing system for medical records to adhere to HIPAA regulations.
- Assisted in the preparation of medical records to release to other medical facilities requesting patient history and information.
Chiropractic Assistant
Brown Family Chiropractic Center
03.2016 - 04.2021
- Answered phones to respond to customer questions, provide information, and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with the necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into the computer system using EHR and check information for accuracy.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Treated over 25 patients a day with different forms of therapy
Education
High School Diploma -
Port St Lucie High School
Port St Lucie, FL06.2012
Skills
- Typing
- Microsoft office (Word, Excel, PowerPoint)
- Computer skills
- Professional, friendly demeanor on the phone, via email, and in person
- Dependable and punctual
- Customer service
- Taking initiative to accomplish what needs to be done
- Problem-solving abilities
Timeline
Clerical Coordinator
Cleveland Clinic Diagnostics Center
05.2021 - Current
Chiropractic Assistant
Brown Family Chiropractic Center
03.2016 - 04.2021
High School Diploma -
Port St Lucie High School
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