TAWANDA LAMPLEY
Eatontown
Summary
Proven track record at Monmouth Medical Center, enhancing administrative efficiency and patient satisfaction through expert file organization and exemplary customer service. Spearheaded the implementation of streamlined processes and improved patient care in high-stress environments. Skilled in document management and verbal communication, consistently delivering results beyond expectations.
Overview
29
29
years of professional experience
Work History
Clerical Coordinator
Monmouth Medical Center
04.2015 - Current
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Improved customer satisfaction with timely responses to inquiries and proactive issue resolution.
- Coordinated and scheduled meetings and appointments.
Certified Patient Access Representative
Monmouth Medical Center
02.2007 - 01.2015
- Maintained accurate patient records with diligent attention to detail and strict adherence to HIPAA regulations.
- Ensured prompt resolution of billing issues, working closely with financial counselors to provide patients with necessary assistance or payment plans.
- Handled high-volume phone inquiries, scheduling appointments and providing clear instructions for patients'' pre-appointment preparation.
Operating Room Technician
Monmouth Medical Center
04.1996 - 02.2009
- Participated in OR suite turnaround procedures such as cleaning and case cart management.
- Updated patient records accurately and in a timely manner, ensuring proper documentation of all surgical procedures and related care activities.
- Improved patient care by assisting in the preparation and maintenance of sterile surgical environments.
Education
Associate of Arts - Liberal Arts
Brookdale Community College
Lincroft, NJ05.2018
Skills
Verbal Communication
File Organization
Scheduling appointments
Invoice Processing
Document Management
Customer Service
Time Management
Volunteer
Jersey Shore Rescue Mission, Asbury Park ,NJ 08/2011 to 2013
Providing meals,emergency services and rehabilitation program
Dunbar Repertory Theater, Freehold, NJ 09/2003 to 2019
Assistant Stage Manager
Timeline
Clerical Coordinator
Monmouth Medical Center
04.2015 - Current
Certified Patient Access Representative
Monmouth Medical Center
02.2007 - 01.2015
Operating Room Technician
Monmouth Medical Center
04.1996 - 02.2009
Associate of Arts - Liberal Arts
Brookdale Community College
Similar Profiles
Jennifer L. ReadJennifer L. Read
Registered Nurse, Emergency Department at Monmouth Medical CenterRegistered Nurse, Emergency Department at Monmouth Medical Center
Stephen RiceStephen Rice
Security Specialist at Monmouth Medical Center: Southern CampusSecurity Specialist at Monmouth Medical Center: Southern Campus
Mae CorriganMae Corrigan
Medical-Surgical/Telemetry Registered Nurse at RWJBH - Monmouth Medical CenterMedical-Surgical/Telemetry Registered Nurse at RWJBH - Monmouth Medical Center
JHOMAR MARLON DEVEZAJHOMAR MARLON DEVEZA
Registered Nurse, Medical-Surgical Unit at RWJBH - Monmouth Medical CenterRegistered Nurse, Medical-Surgical Unit at RWJBH - Monmouth Medical Center
Lucia PorterLucia Porter
Administrator Coordinator at Pepsi BeveragesAdministrator Coordinator at Pepsi Beverages