YOLANDA JACKSON
Clyo,GA
Summary
Management / Medical Billing Clerk Proactive, performance-driven professional with 12 years of progressive expertise in leadership, problem-solving and medical insurance processing. Maintains the ability to work in a fast-paced environment and successfully manage a rapidly changing workflow. Strong strategic vision coupled with overall business sense and attention to detail. Easily able to establish and maintain favorable rapport with patients and staff from all cultures and organizational backgrounds. High Level of personal and professional integrity.
Overview
13
13
years of professional experience
Work History
Clerical Coordinator
SJC Primary Care Eisenhower
Savannah,GA
12.2013 - Current
- Completed clerical tasks such as filing, copying and distributing mail.
- Arranged rapid office equipment repair and maintenance with vendors.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Receptionist / Medical Secretary
Cordele Family Medicine
Cordele, GA
09.2009 - 02.2013
- Schedules patient appointments for follow-ups and referrals
- Collaborates with insurance companies to verify patient coverage
- Check-in pharmaceutical representatives and schedule luncheons
- Manages patient prescription requests by issuing to the physician and patient follow-up once complete
- Patient intake.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
N/A - Early Childhood Education
Albany State University
Albany,GA 1989
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Georgia Southern University
1988
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Effingham County High School
1986
Skills
- Customer Satisfaction
- Clerical Support
- Time Management
- Insurance Eligibility Verifications
- Administrative Support
- Clerical Skills
- Employee Training
- Office Equipment
- Office Management
- Multi-Line Phone Proficiency
- Workflow Processes
- Microsoft Office
- Patient Privacy
- Verbal and Written Communication
- Customer Relationship Management
- Front Office Management
- Technical Support
- Prioritizing Work
- Payment Processing
Timeline
Clerical Coordinator
SJC Primary Care Eisenhower
12.2013 - Current
Receptionist / Medical Secretary
Cordele Family Medicine
09.2009 - 02.2013
N/A - Early Childhood Education
Albany State University
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Georgia Southern University
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Effingham County High School