Microsoft Office Suite
Michaela Opperman
Cleveland,TN
Summary
Dedicated Clerical Coordinator who works productively with diverse personalities and is experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than seven years. Skilled in maintaining schedules, making appointments, taking messages, and treating patients with care and respect. Bringing forth the ability to manage front desk settings with organization and a sense of calm. Eager to join a new medical office.
Overview
8
8
years of professional experience
Work History
Clerical Coordinator
Galen Medical Group
08.2021 - Current
- Coordinated patient scheduling, check-in, check-out, and billing for a high-volume medical office, averaging 250 patients daily.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Assisted with medical coding and billing tasks.
- Verified and updated demographic and other personal information for clients for personal boundaries when asking for important details.
- Supported office staff and operational requirements with administrative tasks.
- Obtained payments from patients and scanned identification and insurance cards.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
ER Registrar
Hamilton Medical Center
01.2017 - 08.2021
- Registered new patients and entered their personal information into Soarian
- Utilized excellent multitasking skills
- Worked with a strong attention to detail and precision
- Acted as a strong and influential team member
- Utilized a strong working knowledge of HIPAA Privacy and Security rules
- Remained flexible and committed to extra hours as needed
- Worked well independently and on a team to solve problems, with a humble attitude and a willingness to learn.
- Streamlined the implementation of new software (Cerner CommunityWorks)
Education
Bachelor’s Degree of Science in Organizational Leadership - Healthcare Administration
Dalton State College
Dalton, Georgia12.2025
Skills
- Proficient in Microsoft Office
- Understanding ICD-10 Codes & Medical Terminology
- Critical Thinking & Problem Solving
- Customer Service, 10 years experience
- Phone Etiquette
- Excellent oral and written communication skills
- HIPAA Compliance
- Medical Billing & Coding Knowledge
- Performance Management
Software
Soarian Financials
Cerner CommunityWorks
Wellsoft
PCIS Gold
Epic
Athena
Timeline
Clerical Coordinator
Galen Medical Group
08.2021 - Current
ER Registrar
Hamilton Medical Center
01.2017 - 08.2021
Bachelor’s Degree of Science in Organizational Leadership - Healthcare Administration
Dalton State College
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