Courtney Palmer
Clinton Township,USA
Summary
Dynamic and results-driven professional with experience at State Farm, excelling in customer service and sales. Proven ability in cold calling and lead follow-up, enhancing team growth. Strong organizational skills and effective communication fostered successful marketing initiatives and client engagement. Committed to delivering exceptional customer satisfaction and maintaining meticulous records.
Overview
3
3
years of professional experience
Work History
Sales and Marketing Intern
State Farm
Sterling Heights, USA
07.2023 - Current
- Assisted in developing and distributing marketing materials to clients and prospects
- Conducted cold calls and followed up on sales leads to support team growth
- Maintained digital and paper filing systems, ensuring accurate record-keeping
- Drafted professional emails, answered phone calls, and scheduled appointments
- Helped manage social media outreach and updated online listings
- Observed and supported client consultations to gain real-world insurance experience
Crew Member / Cashier
Auntie Anne’s Pretzels
Clinton Township, USA
07.2022 - 10.2023
- Provided high-quality customer service in a fast-paced food service environment
- Greeted customers, took orders, and handled transactions using POS system
- Prepared and baked pretzel products according to company standards
- Restocked supplies and maintained a clean, organized workspace
- Followed safety and sanitation guidelines during food preparation and handling
- Trained new team members on basic operational tasks and customer service protocol
Education
Bachelor of Arts - Health and Human Services– Marriage Counseling
University of Michigan – Dearborn
4901 Evergreen Rd, Dearborn, MI 4812805.2028
High School Diploma -
Adlai E. Stevenson High School
Sterling Heights, MI05.2024
Skills
- Customer service and sales
- Administrative support and organization
- Cold calling and lead follow-up
- Marketing content and social media
- Cash handling and POS operation
- Food preparation and safety
- Time management and reliability
- Teamwork and communication
- Conflict resolution
- Effective communication
- Team collaboration
- Data organization
- Crisis intervention
- Promotional cold-calling
- Marketing
- MS office
- Call scheduling
- Customer satisfaction
- Cold calling
- Sales
- Multitasking capacity
- Time management abilities
- Multitasking Abilities
- Active listening
- Attention to detail
Timeline
Sales and Marketing Intern
State Farm
07.2023 - Current
Crew Member / Cashier
Auntie Anne’s Pretzels
07.2022 - 10.2023
Bachelor of Arts - Health and Human Services– Marriage Counseling
University of Michigan – Dearborn
High School Diploma -
Adlai E. Stevenson High School
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