Courtney Parrish
Springfield,IL
Summary
Analytical professional with a track record in loan servicing and process documentation. Skilled in customer relationship management and financial reconciliation, ready to leverage expertise to drive operational efficiency and enhance team communication.
Overview
15
15
years of professional experience
Work History
Loan Servicing Lead Control Analyst
INB, N.A.
Springfield, IL
09.2025 - Current
- Identify process improvement opportunities in loan servicing functions, contributing to streamlined operations.
- Document control process procedures to support operational efficiency and compliance.
- Complete daily and monthly reconciliations between general ledger accounts and sub-ledgers for financial integrity.
- Investigate root causes of issues using effective problem-solving techniques.
- Review loan files for accuracy, recommending necessary adjustments.
- Resolve borrower inquiries by providing researched solutions, ensuring accurate account information.
- Communicate findings to management, ensuring clarity during team meetings.
- Perform routine data entry to maintain accurate customer account information in the system.
Loan Servicing Specialist
INB, N.A.
Springfield, Illinois
03.2021 - 09.2025
- Executed payment processing and managed account maintenance in loan servicing.
- Resolved customer inquiries with title companies and vendors regarding payment plans and interest rates to ensure clarity and satisfaction.
- Handled daily customer inquiries, ensuring timely and effective solutions.
- Efficiently processed payoffs, releases, and curtailments to fulfill client requirements.
- Facilitated training for new staff on loan servicing systems and procedures.
- Organized comprehensive loan records for streamlined access.
Senior Teller
INB, N.A.
Springfield, IL
08.2019 - 03.2021
- Processed customer transactions efficiently and accurately at INB N.A.
- Managed cash transactions, balanced drawers, processed loan payments, and issued cashier's checks.
- Balanced daily cash vault for withdrawals and deposits.
- Trained new tellers on operational procedures and customer service standards, ensuring consistent service quality.
- Assisted customers with account inquiries and banking services.
- Promoted bank products to customers, contributing to an enhanced overall banking experience.
- Maintained composure while efficiently serving numerous customers during high-volume shifts, ensuring service continuity.
- Developed strong customer relationships through exceptional service.
Teller
INB, N.A.
Springfield, Illinois
08.2018 - 08.2019
- Processed customer transactions, ensuring accurate and timely service for deposits, withdrawals, and loan payments.
- Balanced cash drawers daily to ensure accuracy in financial operations.
- Addressed customer inquiries regarding bank products and services effectively.
- Maintained confidentiality of customer records in compliance with company policies.
- Verified customer identification to ensure adherence to regulatory requirements.
- Directed complex inquiries to appropriate branch personnel for resolution.
Waitress
Pao Bistro
Springfield, Illinois
10.2015 - 07.2018
- Provided attentive customer service in a fast-paced dining environment, enhancing guest satisfaction.
- Processed customer orders with accuracy and efficiency.
- Coordinated with kitchen staff to ensure timely food delivery, contributing to efficient service.
- Supported wait staff during peak customer traffic periods.
- Maintained cleanliness and organization of dining areas and tables.
- Trained new staff on restaurant protocols and procedures.
- Oversaw cash register operations and processed customer payments accurately, ensuring financial integrity.
- Prepared dining areas for large parties by rolling silverware and setting up food stations.
Waitress
TGI Fridays
Springfield, Illinois
02.2012 - 10.2015
- Ensured guests received attentive service throughout their dining experience with customers during meal service to confirm satisfaction and address needs.
- Addressed and solved customer complaints swiftly customer complaints swiftly to enhance satisfaction levels.
- Suggested menu items based on customer preferences menu items based on customer preferences and dietary restrictions to enhance dining experience.
- Handled financial transactions promptly for customer orders customer orders accurately and efficiently to ensure timely service.
- Prepared checks accurately and processed payments promptly.
- Maintained cleanliness and organization of dining area and tables.
- Arranged place settings with clean tablecloths, napkins, and tableware for new guests.
Education
High School Diploma -
Springfield High School
Springfield, ILAssociate of Applied Science -
Lincoln Land Community College
Springfield, ILSkills
- Data analysis and financial reconciliation
- Process documentation and compliance
- Internal controls and risk management
- Workflow optimization
- Relationship building and customer management
- Active listening and problem solving
- Attention to detail and time management
Affiliations
- United Way - Day of Action
- Occasional community events with the Springfield Fire Department
Timeline
Loan Servicing Lead Control Analyst
INB, N.A.
09.2025 - Current
Loan Servicing Specialist
INB, N.A.
03.2021 - 09.2025
Senior Teller
INB, N.A.
08.2019 - 03.2021
Teller
INB, N.A.
08.2018 - 08.2019
Waitress
Pao Bistro
10.2015 - 07.2018
Waitress
TGI Fridays
02.2012 - 10.2015
High School Diploma -
Springfield High School
Associate of Applied Science -
Lincoln Land Community College