Courtney Parsons
Fuquay-Varina,NC
Summary
Industrious professional with a proven track record in customer relationship management, excelling in operational enhancements and long-term retention. Seeking opportunities in the field of Customer Success to impact client satisfaction, outperform team goals, and help drive organizational growth.
Overview
16
16
years of professional experience
Work History
Customer Support Specialist
Kitchen and Bath Galleries
Chapel Hill, NC
03.2021 - Current
- Develop consultative relationships with customers and suppliers through effective account management and individualized service plans.
- Spearheaded the implementation of a cross-functional prioritization system for urgent requests, leading to enhanced efficency, elevated customer satisfaction ratings, and referral-based revenue growth.
- Generated communication process with management for customer complaint resolution and maintained current knowledge of company products, services, policies, and procedures.
- Document customer interactions, purchases, and invoice collection in software system for tracking purposes.
Paraprofessional
Seymour Board of Education
Seymour, CT
02.2015 - 04.2019
- Supported student progress by delivering tailored assistance, assessing progress, and engaging with parent/student conferences.
- Coordinated with multidisciplinary teams to implement behavior management techniques and adjust instructional strategies.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
Revenue Operations Manager
Flanagan Associates LLC
North Haven, CT
01.2010 - 01.2015
- Collaborated with sales team and agents to onboard and support new customers, serving as a trusted advisor.
- Streamlined office revenue cycle by overseeing billing, collections, and reporting functions for a $10M+ business.
- Developed customer relationships through exceptional service, helping to secure long-term retention and drive revenue growth through up-sell referrals.
- Implemented operational enhancements to boost efficiency and trained new teammembers.
- Reduced costs through meticulous budget monitoring and expense tracking for essential supplies and equipment.
Education
Master of Science - Special Education
Quinnipiac University
Hamden, CT04-2019
Bachelor of Arts - Liberal Arts And Sciences
SCSU
New Haven, CT04-2010
Skills
- Customer relationship management
- Revenue cycle oversight
- Accurate recordkeeping
- Team leadership
- Operational improvements
- Cross-functional collaboration
- MS Office proficiency
Timeline
Customer Support Specialist
Kitchen and Bath Galleries
03.2021 - Current
Paraprofessional
Seymour Board of Education
02.2015 - 04.2019
Revenue Operations Manager
Flanagan Associates LLC
01.2010 - 01.2015
Master of Science - Special Education
Quinnipiac University
Bachelor of Arts - Liberal Arts And Sciences
SCSU
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