Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Courtney Paschal

Courtney Paschal

Amarillo,TX

Summary

Professional trainer with a strong background in developing and delivering effective training programs. Skilled in instructional design, curriculum development, and performance assessment. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, flexibility, and fostering a positive learning environment.

Overview

14
14
years of professional experience

Work History

Client Success Manager

Ellison Automotive Strategies
01.2024 - Current
  • Deliver in-house and remote training for dealership sales and service BDC teams, enhancing operational performance.
  • Create custom manuals featuring email templates, word tracks, and objection-handling techniques to improve client communications.
  • Set and track individual and departmental goals, driving accountability and measurable performance gains.
  • Conduct CRM audits, identifying process gaps and recommending improvements to maximize efficiency.
  • Develop reporting tools to monitor CRM usage and provide actionable insights to leadership teams.
  • Collaborate with clients to align business objectives with tailored strategies, resulting in increased growth and success.
  • Facilitate ongoing workshops and training sessions to reinforce best practices and promote continuous development.

Internet Sales Manager

Street Toyota
06.2013 - 12.2023
  • I managed the Business Development Center, helping the agents assist the customers in gaining knowledge of their vehicles and answering any questions they may have. I trained all new sales representatives and agents on our CRM and set them up with the tools they need for success. I approved payroll, spoke to vendors/providers, and set up meetings for managers and sales representatives. I assign the Internet customers to the sales representatives. I answered phones, filed documents, faxed, emailed, sent videos, and scheduled appointments for customers. I closed anywhere between 16-24% Internet closing ratio between 2020-2023
  • I started as an assistant to our fleet manager in 2013 and have moved up in the company in many different rolls such as, Internet Sales/Vehicle Specialist in 2014. I transitioned into a team leader 2014-2015 then creating the Service Business Development Center in 2015. Then moving up to the Assistant Manager of Internet Sales in 2016.

Receptionist

Big State Remodeling
10.2011 - 06.2013
  • My responsibilities included overseeing the front office operations such as, financing customers for bank approval, answering telephones, scheduling appointments, filing, receiving payments, sending warranties, and receiving customer information and transferring it into QuickBooks.

Education

Some College (No Degree) - Interior Design Program

Amarillo College
Amarillo, Texas
05-2010

Some College (No Degree) -

Seward County Community College
Liberal, KS
05-2008

Skills

  • I am very detail-oriented, organized, and remain focused I have excellent communication skills with good telephonic etiquette I have excellent customer service skills and am very reliable Proficient in handling basic computer applications such as Microsoft Word, Excel, and spreadsheets I am proficient in many CRM's such as Drive Centric, Elead, Dealer Socket, Focus by Reynolds & Reynolds, and Vin Solutions

Accomplishments

    2021 - Amarillo 40 under 40 Citizens on the Move Award

    2022 - Amarillo's top 20 under 40 Excellence Award

    2023 - Automotive News Forty under 40 Award

Timeline

Client Success Manager

Ellison Automotive Strategies
01.2024 - Current

Internet Sales Manager

Street Toyota
06.2013 - 12.2023

Receptionist

Big State Remodeling
10.2011 - 06.2013

Some College (No Degree) - Interior Design Program

Amarillo College

Some College (No Degree) -

Seward County Community College

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Courtney Paschal