Courtney Pence

Behavioral health professional with a proven track record in executing territory-based strategies, improving access pathways, and leading cross-functional initiatives that drive patient-centered outcomes. Skilled in identifying operational inefficiencies and implementing solutions that enhance provider engagement, optimize workflows, and support product utilization. Adept at managing complex projects, guiding change, and aligning clinical messaging with strategic objectives. Known for high productivity, stakeholder collaboration, and adaptability in fast-paced, evolving environments.

• Social/Behavioral Researcher, 46977121
• Mental Health First Aid
• CPR Certified

• Advocate of the Year (Nominee), MHAI Heroes for Recovery, 2024
• Recovery Team of the Year, MHAI, 2020
• Mental Health & Addiction Team of the Year, MHAI, 2018

• National Organizing Coach, Recovery Advocacy Project, Nationwide, 01/01/23, Present, Delivered coaching and strategic HCP engagement initiatives, including speaker programs, modeled after field sales outreach., Built multi‑state provider network and strengthened treatment pathways through stakeholder mapping, utilizing account based selling strategies.
• Vice Chair, Mental Health America of Indiana (MHAI), Indiana, 06/01/21, 07/01/25, Guided board-level strategy, performance evaluation, and advocacy aligned with statewide behavioral health priorities., Developed and executed a sales strategy that increased revenue by XX% through targeted outreach and relationship building.
• Co‑Founder, Indiana Recovery Advocacy Project (IN‑RAP), Indiana, 01/01/21, Present, Founded and scaled advocacy organization, engaging 600+ HCPs and community leaders., Directed strategy, marketing, and outreach campaigns with measurable engagement outcomes.
• Chairperson, Brown County Recovery & Wellness Coalition, Indiana, 12/01/22, 01/01/24, Led community stakeholder meetings focused on behavioral‑health access, public health innovation, and service delivery optimization., Strengthened inter‑agency collaboration to expand local behavioral‑health programs.
• Advisory Board Member, PACES Initiative (Grant Funded), Brown County, IN, 01/01/22, 01/01/24, Supported launch of trauma‑informed care models and advised on community‑wide behavioral‑health strategy.
• Practicum Intern, Dove Recovery House for Women, Indiana, 01/01/22, 09/01/23, Coordinated a regional stakeholder summit to enhance cross‑agency collaboration for SUD recovery., Executed scalable initiatives that supported community capacity building and program development.
• Volunteer, Mobilize Recovery, Nationwide, 01/01/21, Present, Supported national advocacy events and programmatic planning for recovery‑related initiatives.
• Board Member, Indiana Alliance of Recovery Residences (INARR), Indiana, 12/01/20, 01/01/23, Acted as liaison between providers, legislators, and accreditation agencies to promote high standards of care.