Courtney Phillips
Washington
Summary
Dynamic professional with a proven track record at Wanda Alston Foundation, excelling in case management and operational efficiency. Skilled in problem-solving and time management, I developed individualized support plans and streamlined workflows, enhancing client outcomes and team performance. Committed to advocacy and compliance, I ensure holistic care and effective resource allocation.
Overview
5
5
years of professional experience
Work History
Case Manager
Wanda Alston Foundation
03.2022 - 02.2024
- Coordinated client intake and assessment processes efficiently.
- Developed individualized support plans addressing unique client needs.
- Facilitated access to community resources enhancing client services.
- Monitored client progress and adjusted plans for improved outcomes.
- Collaborated with multidisciplinary teams ensuring holistic care delivery.
- Advocated for clients navigating complex systems successfully.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Operations Manager
Wanda Alston Foundation
09.2018 - 11.2021
- Led strategic initiatives to optimize operational efficiency and resource allocation.
- Mentored team members to enhance performance and professional development.
- Developed and implemented process improvements to streamline workflows.
- Managed cross-functional teams to achieve organizational goals effectively.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
High School Diploma -
Cedar Knoll Alternative School Program
Baltimore, MD06-1994
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
Timeline
Case Manager
Wanda Alston Foundation
03.2022 - 02.2024
Operations Manager
Wanda Alston Foundation
09.2018 - 11.2021
High School Diploma -
Cedar Knoll Alternative School Program
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