Courtney Poole
Savannah,Ga
Summary
Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude and a focus on contributing to company success. Results-oriented with a passion for building relationships and driving business growth.
Overview
6
6
years of professional experience
Work History
Case Manager
Division Of Family And Children Service
Remote
08.2020 - 04.2024
- Assessed client needs and developed care plans, resulting in significant improvements in outcomes.
- Coordinated communication among providers to enhance service efficiency and boost client satisfaction.
- Advocated for client rights to ensure access to necessary services and strengthen support networks.
- Provided empathetic support to build trust and promote open lines of communication.
- Collaborated with healthcare professionals to streamline client services, enhancing care delivery.
Customer Service Representative
Adecco Call Center
Remote
07.2018 - 06.2020
- Resolved customer concerns swiftly, boosting satisfaction scores and fostering loyalty.
- Processed orders and payments with accuracy to enhance transaction efficiency.
- Managed customer records to ensure data integrity and facilitate future interactions.
- Provided in-depth product knowledge to empower informed purchasing decisions.
Education
High school graduate -
Glynn Academy
Skills
- Inbound and outbound calling
- Resource coordination
- Interpersonal communication
- Team collaboration
- Time management
- Care plan development
- Microsoft Excel
- Client assessment
References
Available upon request.
Timeline
Case Manager
Division Of Family And Children Service
08.2020 - 04.2024
Customer Service Representative
Adecco Call Center
07.2018 - 06.2020
High school graduate -
Glynn Academy
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