Courtney Powell
Hartsville,SC
Summary
Dynamic professional with over 7 years of experience in customer service and office management, including a role as Office Manager at Nutri-Resource Centre. Skilled in conflict resolution and maintaining a professional demeanor, I excel in enhancing client satisfaction and streamlining operations, ensuring efficient support and communication in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Lead Teacher
Kelleytown Baptist Kindergarten
Hartsville, SC
06.2022 - 04.2023
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Organized field trips that enriched classroom learning experiences by connecting students with real-world applications of course concepts.
- Helped students explore concepts with engaging, learning-focused activities.
Owner
Livvy Shay Boutique
Hartsville, SC
09.2018 - 01.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
File Clerk/Office Assistant
Aiken Bridges Attorneys at Law
Florence,SC
05.2016 - 08.2017
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
- Restored old files and archived completed files for future reference.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Managed high volumes of daily paperwork, prioritizing tasks effectively to meet deadlines without compromising accuracy or organization.
- Maintained client confidentiality by upholding strict adherence to data privacy regulations and guidelines.
- Assisted in training new employees on proper filing procedures, ensuring consistency across the department.
- Supported legal teams by promptly providing necessary documents for case preparations.
- Operated office equipment to scan and copy documents.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Contributed to a positive work environment by fostering open communication among colleagues.
Office Manager
Nutri-Resource Centre
Hartsville, SC
12.2012 - 06.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Certificate of Completion in Pharmacy Technology -
Professional Medical Training Center
Florence, SCHigh School Diploma -
East Clarendon High School
TurbevilleSkills
- Conflict resolution
- Empathetic and solution-oriented
- Over 7 years experience in high quality support via phone, email, and social media
- Proven ability to resolve customer concerns efficiently
- Ability to maintain professional tone and friendly demeanor in fast paced environments
- Strong technical and typing skills
- Excellent communication and customer service with a passion for helping people
Timeline
Lead Teacher
Kelleytown Baptist Kindergarten
06.2022 - 04.2023
Owner
Livvy Shay Boutique
09.2018 - 01.2023
File Clerk/Office Assistant
Aiken Bridges Attorneys at Law
05.2016 - 08.2017
Office Manager
Nutri-Resource Centre
12.2012 - 06.2014
Certificate of Completion in Pharmacy Technology -
Professional Medical Training Center
High School Diploma -
East Clarendon High School