Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Quinn

Eight Mile

Summary

Dynamic Service Lead Manager with a proven track record at Big Lots, excelling in team leadership and operations management. Skilled in mentoring and coaching, I drive performance through goal setting and quality control. Committed to enhancing customer satisfaction and optimizing systems to exceed expectations while fostering a positive work environment.

Overview

8
8
years of professional experience

Work History

Service Lead Manager

Big Lots
08.2018 - 02.2025
  • Set overall vision and provided team leadership.
  • Delegated high volumes of work to empower team, build trust, and assist with professional development.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Accomplished multiple tasks within established timeframes.

Assistant Store Manager

Family Dollar
01.2017 - 08.2018
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

High School Diploma -

Pennfoster High School
Scranton, PA
05-2012

Skills

  • Portfolio management
  • Consumer trend analysis
  • Quality control management
  • Operations management
  • Mentoring and coaching
  • Team building & leadership
  • System optimization
  • Staff training
  • Goal setting
  • Excellent communication
  • Positive attitude
  • Performance management
  • Time management abilities
  • Recruitment and hiring
  • Problem resolution

Timeline

Service Lead Manager

Big Lots
08.2018 - 02.2025

Assistant Store Manager

Family Dollar
01.2017 - 08.2018

High School Diploma -

Pennfoster High School

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