Courtney Raper
Kenly,NC
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Overview
12
12
years of professional experience
Work History
Licensed Insurance Agent
State Farm
06.2023 - Current
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
Licensed Insurance Agent
Branch Insurance
02.2022 - 06.2023
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
Licensed Insurance Agent
State Farm
09.2020 - 02.2022
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
Insurance Agent
Towe Insurance
03.2019 - 08.2020
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Merchant Services Account Manager
BB&T
04.2016 - 01.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Customer Service Representative
BB&T
04.2012 - 04.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
GED -
James B Hunt High School
Skills
- New Agent Training
- Email Marketing
- Team Training and Development
- Sales Strategy Development
- Client Retention
Timeline
Licensed Insurance Agent
State Farm
06.2023 - Current
Licensed Insurance Agent
Branch Insurance
02.2022 - 06.2023
Licensed Insurance Agent
State Farm
09.2020 - 02.2022
Insurance Agent
Towe Insurance
03.2019 - 08.2020
Merchant Services Account Manager
BB&T
04.2016 - 01.2019
Customer Service Representative
BB&T
04.2012 - 04.2016
GED -
James B Hunt High School
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