Courtney Rausch
Albuquerque,NM
Summary
Customer service professional with extensive experience in the hospitality industry, known for establishing strong rapport with clients. Demonstrates a commitment to customer satisfaction and company success through quality service, speed, and process optimization. Recognized for an outgoing personality and ability to cultivate partnerships that drive business growth. Results-oriented with a passion for enhancing customer experiences.
Overview
8
8
years of professional experience
Work History
Lead Bartender
Horse & Angel Tavern
Albuquerque, NM
09.2022 - Current
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
- Maintained bar inventory, ordered supplies and restocked items as necessary.
- Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service.
- Made friendly conversation with customers to provide enjoyable bar experience.
Bartender
Los Poblanos
Albuquerque, NM
02.2017 - 02.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Upsold customers from shelf to premium brands to help boost sales.
- Greeted frequent visitors by name and explained new promotions.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
Front Desk Receptionist
Route 66 Hostel
Albuquerque, NM
11.2016 - 09.2018
- Assisted visitors at front desk by conducting engaging conversations and managing the check-in procedure.
- Operated multi-line phone system to handle inquiries and direct calls appropriately.
- Efficiently managed customer concerns, escalating serious issues to supervisors in a timely manner.
- Implemented effective filing systems to enhance efficiency and organization.
Education
Some College (No Degree) - Nuclear Engineering
University of New Mexico
Albuquerque, NM05-2028
High School Diploma -
Hoke County High School
Raeford, NCSkills
- Efficient and detail-oriented
- POS system proficiency
- Team leadership
- Menu development
- Staff training and supervision
- Strong communication skills
- Advanced bartending techniques
- Alcohol safety
- Managing cash register
- Patience and composure
- Product knowledge
- Positive and professional
Timeline
Lead Bartender
Horse & Angel Tavern
09.2022 - Current
Bartender
Los Poblanos
02.2017 - 02.2024
Front Desk Receptionist
Route 66 Hostel
11.2016 - 09.2018
Some College (No Degree) - Nuclear Engineering
University of New Mexico
High School Diploma -
Hoke County High School