Courtney Riley
1855 Knoxlyn Road, Gettysburg,PA
Summary
Dependable and motivated Police Records and Support Services Coordinator, with a steadfast dedication to shoulder extra responsibilities to meet tight deadlines. Given my outgoing, friendly, and people-oriented personality, I connect well with diverse groups and individuals. I am also very well-organized and possess solid communication skills that aid my ability to efficiently support upper management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Police Records and Support Services Coordinator
Gettysburg Borough Police Department
Gettysburg, United States
05.2021 - Current
- Complete all special assignments requested by the Chief of Police and prepare/review documents for the Chief's signature
- Maintain schedule for the Chief, based on priority of appointment, and schedule hearings for all Officers, avoiding conflicts with the Magistrate
- Use discretion when disseminating information to requesting agencies, offices or the public
- Receive and screen all incoming calls and visitors, as well as incoming mail and correspondence
- Control access to PD records and restricted information and maintain the confidentiality requirements contained therein
- Prepare and submit reports in a timely manner, including monthly UCRs to State Police
- Conduct queries using the PD RMS and maintain certifications for user status to all PD databases
- Have knowledge of administrative practice and theory, the criminal justice and local law enforcement systems.
Pediatric Treatment Coordinator
Gettysburg Dental Associates
Gettysburg, United States
02.2019 - 03.2021
- Responsible for a multi-line phone system, maintain answering service and distribute messages/calls accordingly, in a highly demanding and fast-paced office
- Maintain and adjust the Pediatric Doctor's schedule, keeping it full in the event of cancellations or reschedules
- Allow for the most patients to be seen, with the most critical first, paying close attention to procedure time, available staffing and room availability, and update the Doctor/Assistants to added patients' information
- Confidentially communicate with the necessary establishments such as Children and Youth, Head Start, hospitals and schools, to share patient information
- Independently grow my knowledge pertaining to treatment procedures and timeframes, benefits and risks, cost and office policies, to better educate the patients' guardians.
Advanced Sales Representative
The Gettysburg Foundation
Gettysburg, United States
05.2018 - 02.2019
- Answer all calls in a timely and professional manner; check phone messages, return calls and make, change or cancel reservations
- Provide Visitor Services with the necessary arrival lists and reports, and work closely with the Park Service to provide necessary reports and infomation
- Conduct sales calls and contact clients to collect payments due for deposits and balances.
Education
Bachelors in Psychology -
The Pennsylvania State University at State College, Pennsylvania
12.2000
Skills
- Proficient in Body Cam and MVR redactions
- TAC Officer
- Behavioral and Human Services
- Therapeutic Staff Support
- Management
- Administration
- Clerical experience
- Banquet and Wedding Reception Coordinator
- Customer service
- Restaurant industry
- Retail industry
Affiliations
- Dance Instructor
- Aerobics and Zumba Instructor
- Soccer, Volleyball and Skiing
- Painting, Drawing and Sewing
Accomplishments
- Presidential Scholarship to Art School
- Art and writing Awards
- Complete organization of a Winter Bridal Show
- Assistant Coordinator to Chamber of Commerce Mixer
Certification
- Substitute Teaching Certification
- CLEAN Security and Privacy Certification
- CJIS Security Awareness Certification
- Microsoft Office Excel Course
References
References available upon request.
Timeline
Police Records and Support Services Coordinator
Gettysburg Borough Police Department
05.2021 - Current
Pediatric Treatment Coordinator
Gettysburg Dental Associates
02.2019 - 03.2021
Advanced Sales Representative
The Gettysburg Foundation
05.2018 - 02.2019
Bachelors in Psychology -
The Pennsylvania State University at State College, Pennsylvania
- Substitute Teaching Certification
- CLEAN Security and Privacy Certification
- CJIS Security Awareness Certification
- Microsoft Office Excel Course
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