Dependable and motivated Police Records and Support Services Coordinator, with a steadfast dedication to shoulder extra responsibilities to meet tight deadlines. Given my outgoing, friendly, and people-oriented personality, I connect well with diverse groups and individuals. I am also very well-organized and possess solid communication skills that aid my ability to efficiently support upper management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Police Records and Support Services Coordinator
Gettysburg Borough Police Department
Gettysburg, United States
05.2021 - Current
Complete all special assignments requested by the Chief of Police and prepare/review documents for the Chief's signature
Maintain schedule for the Chief, based on priority of appointment, and schedule hearings for all Officers, avoiding conflicts with the Magistrate
Use discretion when disseminating information to requesting agencies, offices or the public
Receive and screen all incoming calls and visitors, as well as incoming mail and correspondence
Control access to PD records and restricted information and maintain the confidentiality requirements contained therein
Prepare and submit reports in a timely manner, including monthly UCRs to State Police
Conduct queries using the PD RMS and maintain certifications for user status to all PD databases
Have knowledge of administrative practice and theory, the criminal justice and local law enforcement systems.
Pediatric Treatment Coordinator
Gettysburg Dental Associates
Gettysburg, United States
02.2019 - 03.2021
Responsible for a multi-line phone system, maintain answering service and distribute messages/calls accordingly, in a highly demanding and fast-paced office
Maintain and adjust the Pediatric Doctor's schedule, keeping it full in the event of cancellations or reschedules
Allow for the most patients to be seen, with the most critical first, paying close attention to procedure time, available staffing and room availability, and update the Doctor/Assistants to added patients' information
Confidentially communicate with the necessary establishments such as Children and Youth, Head Start, hospitals and schools, to share patient information
Independently grow my knowledge pertaining to treatment procedures and timeframes, benefits and risks, cost and office policies, to better educate the patients' guardians.
Advanced Sales Representative
The Gettysburg Foundation
Gettysburg, United States
05.2018 - 02.2019
Answer all calls in a timely and professional manner; check phone messages, return calls and make, change or cancel reservations
Provide Visitor Services with the necessary arrival lists and reports, and work closely with the Park Service to provide necessary reports and infomation
Conduct sales calls and contact clients to collect payments due for deposits and balances.
Education
Bachelors in Psychology -
The Pennsylvania State University at State College, Pennsylvania
12.2000
Skills
Proficient in Body Cam and MVR redactions
TAC Officer
Behavioral and Human Services
Therapeutic Staff Support
Management
Administration
Clerical experience
Banquet and Wedding Reception Coordinator
Customer service
Restaurant industry
Retail industry
Affiliations
Dance Instructor
Aerobics and Zumba Instructor
Soccer, Volleyball and Skiing
Painting, Drawing and Sewing
Accomplishments
Presidential Scholarship to Art School
Art and writing Awards
Complete organization of a Winter Bridal Show
Assistant Coordinator to Chamber of Commerce Mixer
Certification
Substitute Teaching Certification
CLEAN Security and Privacy Certification
CJIS Security Awareness Certification
Microsoft Office Excel Course
References
References available upon request.
Timeline
Police Records and Support Services Coordinator
Gettysburg Borough Police Department
05.2021 - Current
Pediatric Treatment Coordinator
Gettysburg Dental Associates
02.2019 - 03.2021
Advanced Sales Representative
The Gettysburg Foundation
05.2018 - 02.2019
Bachelors in Psychology -
The Pennsylvania State University at State College, Pennsylvania
<ul>
<li>Managed and prioritized service requests to meet customer deadlines and expectations. Maintain detailed written records, and provide audit reports on customer equipment. Update asset databases and other internal systems. Rack and stack customer equipment in data center environments, and install circuits requiring advanced fiber terminations using a fusion splicer. Set up telecom cabinets, fiber trays, and cage wiring for customer equipment. Perform installation, testing, and modification of cross-connects, including coax, fiber, twisted pair copper, and other cabling, according to SOPs. Support standard data center cross-connect work orders (installs, terminations, modifications). Install 'across-connect' circuits, such as switched or multiplexed circuits. Troubleshoot fiber and copper circuits, and collaborate with the networking team as needed. Work with customers to resolve issues, supporting standard testing and installations of their assets. Regularly communicate with customers, providing updates and troubleshooting support. Deliver exceptional customer service, and raise any issues to the appropriate teams. Provide on-site support, including access control, and escorting services for customers. Support customers with inbound and outbound shipments, including inventory management, and staging.</li>
</ul> at Equinix Data Center<ul>
<li>Managed and prioritized service requests to meet customer deadlines and expectations. Maintain detailed written records, and provide audit reports on customer equipment. Update asset databases and other internal systems. Rack and stack customer equipment in data center environments, and install circuits requiring advanced fiber terminations using a fusion splicer. Set up telecom cabinets, fiber trays, and cage wiring for customer equipment. Perform installation, testing, and modification of cross-connects, including coax, fiber, twisted pair copper, and other cabling, according to SOPs. Support standard data center cross-connect work orders (installs, terminations, modifications). Install 'across-connect' circuits, such as switched or multiplexed circuits. Troubleshoot fiber and copper circuits, and collaborate with the networking team as needed. Work with customers to resolve issues, supporting standard testing and installations of their assets. Regularly communicate with customers, providing updates and troubleshooting support. Deliver exceptional customer service, and raise any issues to the appropriate teams. Provide on-site support, including access control, and escorting services for customers. Support customers with inbound and outbound shipments, including inventory management, and staging.</li>
</ul> at Equinix Data Center
Sheriff's administrative Assistant / Records and Evidence Clerk at Lampasas County Sheriff's OfficeSheriff's administrative Assistant / Records and Evidence Clerk at Lampasas County Sheriff's Office
<ul><li>Provide administrative and logistical support for two large-scale home visitation programs, collaborating with internal departments and 22 external partner sites.</li><li>Maintain and process data reports used for program funding, eligibility verification, and compliance with county requirements.</li><li>Track and manage client referrals using internal databases, developing tools to improve workflow, accuracy, and reporting.</li><li>Serve as a key liaison between program staff, subcontractors, and data/research teams, supporting improvements in systems and documentation.</li><li>Support onboarding of new staff, prepare materials, and assist in maintaining accurate records and eligibility tracking.</li><li>Respond to public inquiries on home visiting programs, offering culturally responsive information and referrals to community services.</li></ul> at LA Department of Public Health<ul><li>Provide administrative and logistical support for two large-scale home visitation programs, collaborating with internal departments and 22 external partner sites.</li><li>Maintain and process data reports used for program funding, eligibility verification, and compliance with county requirements.</li><li>Track and manage client referrals using internal databases, developing tools to improve workflow, accuracy, and reporting.</li><li>Serve as a key liaison between program staff, subcontractors, and data/research teams, supporting improvements in systems and documentation.</li><li>Support onboarding of new staff, prepare materials, and assist in maintaining accurate records and eligibility tracking.</li><li>Respond to public inquiries on home visiting programs, offering culturally responsive information and referrals to community services.</li></ul> at LA Department of Public Health