Tiffany Riner
Virginia Beach,VA
Summary
Customer service leader with experience training associates, and resolving conflicts. Effective communicator through in person and telephone. Stress-tolerant customer service manager with 25 years of proven experience enhancing customer experiences. Key strengths include coaching and mentoring employees, problem solving, a strong work ethic, and reliability. Managing with a positive attitude and problem-solving skills. Experienced in providing the best customer service. Seasoned Director of Food and Beverage with significant experience in strategic planning, menu creation, cost control, and restaurant operations management. Possess strong leadership skills, with an emphasis on team-oriented approaches to drive business growth. Demonstrated ability in crafting memorable guest experiences while ensuring adherence to health and safety standards. Instrumental in improving operational efficiency through innovative strategies that boost customer satisfaction and bottom-line profitability.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Director of Food and Beverage
Interlude restaurant
Virginia Beach, VA
04.2019 - Current
- Collaborated with chefs on menu creation including pricing strategies for dishes.
- Negotiated contracts for catering services for special events hosted by the restaurant.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Distributed food to service staff for prompt delivery to customers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Responded promptly to customer inquiries or complaints regarding food quality or service issues.
- Analyzed industry trends in order to stay current on new developments related to food and beverage operations.
- Executed weekly work schedules based on forecasted business needs, while ensuring labor costs were kept within budget.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Monitored department spending to ensure it was in line with approved budgets.
- Developed and implemented financial strategies to maximize profits and reduce costs.
- Assisted finance director in analyzing and reconciling proposed expenditures with anticipated revenues.
- Participated in periodic meetings with department heads to review their budget status.
- Analyzed company data to identify trends in budgetary performance.
- Reviewed operating budget periodically to analyze trends affecting budget needs.
- Responsible for daily operational needs for the restaurant.
Management
Outback Steakhouse
Virginia Beach, VA
05.2007 - 02.2019
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Collaborated with colleagues to discuss market information and strategies
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Followed up with customers ensuring their satisfaction with their purchases
- Informed customers about current promotions and sales, encouraging them to take advantage
- Managed employees schedules
- Handled employees cash registers
- Supervising employees and taking orders from customers
- Made bank deposits for the company
- Acknowledged customer issues and resolved their problems quickly and efficiently
Management And Waitressing
O'Sullivan's Wharf
Virginia Beach, VA
04.2004 - 05.2007
- Managed employees schedules
- Cash handling, employees registers
- Accepted and processed customer payments in cash, credit cards and checks
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Supervising employees duties
Management And Waitressing
Bubbas Beach Club
Virginia Beach, VA
04.1999 - 04.2004
- Accepted and processed customer payments in cash, credit cards and checks
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Manage employees
- Cash handling
- Made bank deposits for the business
- Taking orders, Evaluating the customers' needs and provided service options to meet their requirements
Bank Teller
Suntrust Bank
Virginia Beach, VA
04.1997 - 04.1999
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them
- Greeted customers and offered them assistance where possible
- Fulfilled duties including: completing and filing paperwork, and directing a multi-line phone
- Specialists in handling large amounts of money
- Opening accounts and loans for customers
- Ensured flow of cash is protected
- Implemented policies regarding check cashing and withdrawals from accounts and safe deposit boxes to insure client confidentiality and transaction security
- Confirmed complete discretion and strict confidentiality of client records and transactions using state of the art electronic data security and support systems
Education
High School -
Frank W. Cox High School
Virginia Beach, VA07.1995
Skills
- Financial analysis
- Inventory management
- Team leadership
- Budget monitoring
- Schedule management
- Menu development
- Problem resolution
- Safety compliance
- Effective communication
- Employee training
- Sales strategies
- Operational efficiency
- Menu pricing
- Budget management
Certification
- SURVSAFE Certified
- Ansi food Manager Certification
Accomplishments
- Manager of the Quarter 2024 - Exceeding budget significancy
References
References available upon request.
Timeline
Director of Food and Beverage
Interlude restaurant
04.2019 - Current
Management
Outback Steakhouse
05.2007 - 02.2019
Management And Waitressing
O'Sullivan's Wharf
04.2004 - 05.2007
Management And Waitressing
Bubbas Beach Club
04.1999 - 04.2004
Bank Teller
Suntrust Bank
04.1997 - 04.1999
High School -
Frank W. Cox High School
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