Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Courtney Robles

Dallas,TX

Summary

Driven Pharmacy Technician with 10+ years of experience and success in working within fast-paced retail pharmacy setting. Highly proficient in customer relations and providing adequate service as needed.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Gibsons discount pharmacy
02.2014 - Current
  • Performs data entry, including patient demographic, billing, medical history, and prescription information
  • Effectively triages customer's questions and needs to appropriate staff member
  • Answer phone calls
  • Conduct customer outreach calls regarding compliance and routine matters in accordance with patient management program
  • Counts/measures proper dosage forms, selects appropriate container for dispensing, and labels product accurately and in accordance with local, state, and federal laws and regulations
  • Receive inventory and updates perpetual counts as per policy
  • Maintain cleanliness of work area and equipment
  • Upholds patients' rights including privacy and confidentiality
  • Provides excellent customer service as evidenced by willingness and ability to assist customers with their questions/concerns, treating customers in friendly and helpful manner, and maintaining positive workspace
  • Perform non sterile compounding following all safety guidelines
  • Operate register to finalize retail sales and transactions.

Education

High School Diploma -

Seagoville High School
Dallas, TX
06.2012

Skills

  • Customer Service
  • Medical Billing
  • Money Handling
  • Fax
  • File Maintenance
  • Data Entry
  • Inventory Control
  • Order Processing
  • Confidentiality and HIPAA
  • Compounding medications

Certification

  • PTCB Certification
  • Pharmacy Technician License
  • Driver's License

Assessments

  • Customer focus & orientation, Proficient, Responding to customer situations with sensitivity
  • Workplace safety, Proficient, Using safe practices at work
  • Administrative assistant/receptionist, Proficient, Using basic scheduling and organizational skills in an office setting
  • Customer service, Proficient, Identifying and resolving common customer issues
  • Verbal communication, Proficient, Speaking clearly, correctly, and concisely
  • Work style: Professionalism, Proficient, Tendency to be accountable, professional, open to feedback, and act with integrity at work

Timeline

Pharmacy Technician

Gibsons discount pharmacy
02.2014 - Current

High School Diploma -

Seagoville High School

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Courtney Robles