Courtney Rowe
Merchandiser Service/Deli/Bakery
1418 N 21st Duncan ,OK
Summary
Bakery Manager with a winning attitude and desire to deliver exceptional bakery experience. Focused on setting high expectations. Organizing and motivating employees eager to apply time management and organizational skills in various environments, to get optimal results running bakery operations and achieving strong sales, and building a positive team spirit for HAC,inc.
Overview
2
2
years of professional experience
1
1
Certification
Work History
BAKERY/DELI MERCHANDISER / District Specialist
HAC.inc
Oklahoma City, Oklahoma
07.2023 - Current
- Make sure the department was trained on the companies policies and procedures related to the deli and bakery department.
- Prepared sandwiches, salads, soups, and other foods as requested by customers.
- Ensured that all food safety regulations were followed at all times.
- Managed 16 stores a total of 32 department managers.
- Kept up-to-date knowledge of current specials and promotions offered in the deli department.
Bakery Manager
HAC Inc
Duncan, OK
2009 - Current
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
- Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts.
- Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
- Implemented and executed merchandising programs to maintain and increase sales.
- Check emails and implement any new company policies.
Cake Decorator/Bakery Assistant Manager
HAC Inc
Duncan, OK
2007 - 2009
- Executed quality standards, rotating product and removing damaged items from display cases.
- Implemented and executed merchandising programs to maintain and increase sales.
- Assessed inventory levels and reordered items to keep adequate stock on hand.
- Assisted bakery manager with coordinating product ordering, receiving and stocking.
- Followed recipe measurement instructions to create delicious pastries, cakes and baked goods.
- Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts.
- Assisted customers with planning cake vision, including color, theme and size.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Cleaned display cases, utensils and working spaces to keep sanitary work environment.
- Decorated cakes for special occasions, showers, birthdays and christenings.
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
- Stocked shelves and ordered inventory when product stock became low.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- Used photo cake software to create specialty birthday and anniversary cakes.
- Finished baked goods with glazes, icings and other toppings.
Deli Clerk
HAC Inc
Duncan, OK
2006 - 2007
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
Grocery Clerk
HAC Inc
Duncan, OK
2004 - 2006
- Retrieved grocery carts from parking lot and returned to appropriate areas.
- Assisted with organization and cleaning to maintain tidy store appearance.
- Greeted customers to build rapport and increase customer satisfaction.
- Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
- Returned unwanted merchandise to appropriate store shelves.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Stocked shelves when needed and notated shortages.
- Delivered courteous, prompt service by quickly attending to customer needs and requests.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education
High School Diploma -
Comanche High School
Comanche, OK 73529Skills
- Customer Service
- Teamwork
- Creativity
- Strong Work Ethic
- Time Management
- Multitasking
- Excellent at Creating Marketing Displays
- Inventory Management
- Proficient in Cake Decorating
- Training
- Able to read reports, analyze and make adjustments based on data
- Computer skills in MS Excel MS Word, MS Teams
Accomplishments
AWG Excellence in Merchandising for OKC Division and then total AWG.
Certification
- Liquor License - expires 8/5/22
- ServSafe
Timeline
BAKERY/DELI MERCHANDISER / District Specialist
HAC.inc
07.2023 - Current
Bakery Manager
HAC Inc
2009 - Current
Cake Decorator/Bakery Assistant Manager
HAC Inc
2007 - 2009
Deli Clerk
HAC Inc
2006 - 2007
Grocery Clerk
HAC Inc
2004 - 2006
High School Diploma -
Comanche High School