Courtney Sauls
Lenexa,KS
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Call Center Customer Service Representative
Temp Agency
Kansas City, KS
05.2020 - 08.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Evaluated benefits for each caller to determine service needs and address concerns.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved inquiries to consistently meet performance benchmarks.
Inventory Clerk
Wagner Logistics
Kansas City, KS
09.2019 - 05.2020
- Prepared inventory for shipment by attaching tags and labels.
- Supported management and other team members during physical inventory planning activities.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Used critical thinking and data analysis to continually improve inventory strategies.
- Controlled special and emergency orders by tagging and pulling parts and preparing for shipment.
- Verified prices and computed totals to complete accurate invoices.
- Reduced process lags by efficiently monitoring all inventory receipts and promptly processing changes.
Assistant Manager
Captain D's Seafood
Kansas City, Missouri
08.2018 - 08.2019
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Developed training, assessment and performance monitoring programs to coach and mentor employees.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Shift Leader
Captain D's Seafood
Kansas City, KS
05.2017 - 08.2018
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Documented receipts, employee hours and inventory movements.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Established team goals, reviewed employee work and mentored team members to improve performance.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Rotated stock items and ingredients to maintain freshness.
- Followed recipes to maintain restaurant standards and satisfy customers.
- Chopped, diced and sliced ingredients for salads, stir-fries and other dishes.
Guest Specialist
Captain D's Seafood
Kansas City, KS
05.2014 - 05.2016
- Greeted customers and always provided knowledgeable assistance.
- Kept all surfaces clean and well-presented to customers.
- Pursued opportunities to wow guests with above-and-beyond service.
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Managed customer complaints and rectified issues to complete satisfaction.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Arranged special accommodations for guests to maintain optimal satisfaction.
Education
High School Diploma -
Wyandotte High School
Kansas City, KS05.2016
Skills
- Loss prevention
- Audit counts
- Sales planning
- Inventory tracking
- Proficient in Microsoft Word, Excel, Abode Photoshop and Powerpoint
- Sales monitoring
- Time Management
- Orientating and training
- Staff training and development
- Customer relations
- Customer support
- Data entry
- Inbound and Outbound Calling
Timeline
Call Center Customer Service Representative
Temp Agency
05.2020 - 08.2020
Inventory Clerk
Wagner Logistics
09.2019 - 05.2020
Assistant Manager
Captain D's Seafood
08.2018 - 08.2019
Shift Leader
Captain D's Seafood
05.2017 - 08.2018
Guest Specialist
Captain D's Seafood
05.2014 - 05.2016
High School Diploma -
Wyandotte High School