Summary
Overview
Work History
Education
Skills
Accomplishments
References
Property of the year. Property made presidents club multiple quarters. Awarded most improved.
Interests
Timeline
Generic

Courtney Schnoebelen

Douglasville,GA

Summary

Professional leader with comprehensive background in regional management. Strong focus on team collaboration and achieving results. Flexible with changing needs and dependable in all situations. Skilled in strategic planning, operational efficiency, and stakeholder communication. Highly motivated and prepared to drive impactful results.

Overview

14
14
years of professional experience

Work History

Regional Manager

First Communities (Now Asset Living)
05.2018 - Current
  • Managed 220 units while overseeing 256 units as Area Manager
  • District Manager oversaw 4 Assets- total of 582 units
  • Regional Manager oversaw 6 Assets- total of 1,221 units
  • Oversee all financial reports & weekly reports for each asset
  • Overcome occupancy issues at 2 assets
  • Expertise in turning properties around that have been struggling with occupancy, turnkey issues, team issues, financials, delinquency
  • Experience in renovation management and plan
  • Multiple training courses taken to better my career
  • Skilled in mentoring, budget planning, and reducing costs
  • Great with turning teams around to be more effective at the property
  • Utilize data analytics to forecast trends and inform decision-making processes
  • Conduct regular audits to ensure properties meet sustainability and property goals
  • Strengthened tenant relations by creating a community engagement program
  • Strong relationships with vendors creating lower rates for assets
  • Knowledgeable in all areas of maintenance and what is required by county
  • Monitor the maintenance activities to ensure resident requests and preventative maintenance programs are being performed according to company standards
  • Well versed with Yardi, Knock, Perq, Nexus, and AI systems
  • Client relations
  • Make sure all employees are up to date with all class-Grace Hill requirements and AAA courses

Multi-Site Community Manager

Pegasus Residential
01.2014 - 07.2017
  • Managing 148 & 152 unit property
  • Owners reports
  • Brought property from 88% to 99% in 6 months of take over
  • Achieved $12,000 over budgeted income one month
  • Increased rent growth 6 month period of take over
  • Worked with leading renovations on property
  • Received awards in company for increased occupancy goals
  • Onesite experience
  • Marketing outreach
  • First full month working at Harris Bridge exceeded the year to date bad debt and damage collections
  • Closed each month with less than 1% of delinquency
  • Conducted extensive lease file audit
  • Lead a leasing team in marketing ideas
  • Secured a relationship with GA Aquarium, delivering incentives to all Pegasus residents
  • Increased attendance at resident functions
  • Worked with the 4H to bring a community book exchange project, To be completed this year
  • Working in and learning maintenance skills
  • Continued experience with duties listed below

Multi Site Assistant Manager

Quantum Residential, Inc.
07.2010 - 10.2013
  • Customer service
  • Owners letter of financials, work with Property Manager
  • Budget/Bids
  • Audit accounts & files
  • AMSI, bills, deposits, section 8, work with VHA (Vancouver Housing Authority)
  • Collections, move ins/move out process, Refunds & Forfeits, notices (10 days, 3 days, 20 days, etc.), month end, accounting, eviction process, collect delinquent accounts
  • Marketing-Resident events, market surveys, & specials
  • Leases-Market rent increases & lease renewals
  • Strong leader, strong work ethic, & training others
  • Problem resolution & resident retention skills
  • Renovation- Handled rehab on a 300 unit property
  • Maintenance knowledge, schedule turns & vendors
  • Maintain low delinquency

Education

Accounting, Business Administrator

Portland Community College

High School Diploma - General Studies

Sam Webb High School
01.2006

Skills

  • Property management strategy development
  • Relationship building with government agencies
  • Regulatory compliance
  • Tenant satisfaction improvement
  • Property renovation and repositioning
  • Contract negotiation and management
  • Vendor and service provider management
  • Digital marketing strategy implementation
  • Social media advertising
  • Search engine optimization
  • Portfolio management
  • Tenant retention program development
  • Lease renewal management
  • Tenant turnover reduction
  • Financial forecasting and budgeting
  • Conflict resolution
  • Customer service
  • Team leadership and management
  • Communication skills
  • Analytical skills
  • Problem-solving skills
  • Time management skills
  • Project management skills
  • Knowledge of property management software

Accomplishments

  • Supervised team of 21+ staff members.
  • Collaborated with team at Asset in the development of renovations at multiple sites.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

References

Upon request.

Property of the year. Property made presidents club multiple quarters. Awarded most improved.

Property of the year received two times. Had to beat income, expenses, NOI for the year. 

Properties with presidents club award had to achieve top shops, top reviews, 100% compliant on classes, and attention rate at least 60%.

Most improved was for our regional CRA quarterly scores.


Interests

  • Food Tourism
  • I participate in a variety of outdoor recreational activities
  • Hiking
  • Growing herbs, vegetables, or fruits in home gardens
  • Camping
  • I enjoy cooking for friends and family gatherings
  • Fashion and Style
  • I have a passion for photography and editing photos

Timeline

Regional Manager

First Communities (Now Asset Living)
05.2018 - Current

Multi-Site Community Manager

Pegasus Residential
01.2014 - 07.2017

Multi Site Assistant Manager

Quantum Residential, Inc.
07.2010 - 10.2013

High School Diploma - General Studies

Sam Webb High School

Accounting, Business Administrator

Portland Community College

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Courtney Schnoebelen