Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Luna

Kingwood,Tx

Summary

Passionate about developing and implementing innovative marketing strategies that align with company vision and values, driving growth and success for clients and communities. With a background in property management, I bring hands-on experience in enhancing tenant satisfaction and optimizing property performance. Dedicated to continuous learning, exploring new avenues to expand my expertise and consistently deliver exceptional results with a focus on excellent customer service that drives the bottom line.

Overview

5
5
years of professional experience

Work History

Community Manager

First Communities/Asset Living
06.2023 - Current
  • Oversee all aspects of property operations, including leasing, maintenance, and tenant relations
  • Ensure alignment of marketing efforts with owner objectives
  • Manage property wide full renovation including interior remodeling, capital projects and upgrades to common areas.
  • Identify and implement cost-saving initiatives to improve financial performance of community and increase value.
  • Enhance tenant satisfaction by promptly addressing concerns and resolving issues in timely manner.
  • Maintain and improve property presentation and curb appeal
  • Foster collaborative and motivated team environment.

Assistant Community Manager

First Communities
01.2021 - 06.2023
  • Manage collection of delinquent rent amounts and past due balances collected.
  • Assisted with roll-out of smart home system property wide to enhance resident experience.
  • Prepared weekly market survey using data collected from competitors.
  • Managed social media platforms and created content for community.
  • Organized community events and marketing strategies to foster relationships among residents and promote sense of belonging.
  • Provided onboarding training and support to new leasing and assistant managers in different regions.

Leasing Consultant

First Communities
06.2019 - 01.2021
  • Manage all aspects of leasing process, including leasing apartments, preparing lease paperwork and assisting to ensure smooth move-in.
  • Greet clients, assess needs, answer questions and provide tours of apartments and community.
  • Collaborated and implemented effective leasing and retention strategies
  • Respond to in-person, phone and email inquiries, which includes providing leasing information, making appointments and creating and following up with maintenance requests.
  • Assist with completing weekly, monthly and special reports as assigned by Community Manager.
  • Process applications, and prepare and review lease agreements and renewals.

Education

BBA - Major in Marketing

Texas State University
San Marcos, Tx

Skills

  • Team Collaboration
  • Creative Thinking and Attention to Detail
  • Online Advertising
  • Budget Management
  • Customer Service Oriented
  • Effective Organization and Prioritization

Timeline

Community Manager

First Communities/Asset Living
06.2023 - Current

Assistant Community Manager

First Communities
01.2021 - 06.2023

Leasing Consultant

First Communities
06.2019 - 01.2021

BBA - Major in Marketing

Texas State University

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Ashley Luna