Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Courtney Schulz

Goldsboro,NC

Summary

Ambitious cashier with six years of experience looking for a suitable opportunity to build on my knowledge and develop as a person. I aspire to have a career where I will experience new challenges at every point of work and would convert all my abilities, knowledge, and interest into a meaningful contribution to the company.

Overview

6
6
years of professional experience

Work History

Direct Support Professional

BAYADA Habilitation
11.2019 - Current
  • Operating facility's vehicles in compliance with company policies and governmental statutes
  • Creating a secure and positive environment that nurtures residents needs
  • Overseeing resident, performing housekeeping duties, and taking care of their needs.
  • Administered medication as directed by physician.
  • Assisted disabled clients to support independence and well-being.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Assisted with daily living activities, running errands, and household chores.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.

Customer Service Associate

Food Lion
04.2017 - Current
  • Assist associates and customers as needed throughout the store
  • Maintaining and accurate scanning inventory and shelf count
  • Maintaining a clean workspace
  • Engaging with associates and vendors with a positive attitude
  • Scanning incoming and outgoing stock
  • Stocking shelves as items come in., Helping customers with concerns regarding products and services
  • Handling complaints and returns
  • Calculating charges and processing payments
  • Ability to multitask
  • Responds promptly and professionally to customer inquiries in person and over the phone
  • Ability to maintain a calm and polite manner in stressful situations
  • Balances cash drawer by counting cash at beginning and end of work shift
  • Basic math skills
  • Attention to detail
  • Provided training and support to new associates to help provide high-quality customer service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Wayne Community College
Goldsboro, NC
2022

High School Diploma -

Rosewood Highschool
Goldsboro, NC
06.2017

Skills

  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Money Handling Abilities
  • Staff Training
  • Prioritization
  • Administrative Support
  • Process Transactions
  • Refunds and Exchanges
  • Exceptional Communicator
  • Cultural Awareness
  • Spanish Speaking
  • Calm and Professional Under Pressure

Languages

Spanish
Professional Working

Timeline

Direct Support Professional

BAYADA Habilitation
11.2019 - Current

Customer Service Associate

Food Lion
04.2017 - Current

Wayne Community College

High School Diploma -

Rosewood Highschool

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Courtney Schulz